Experience

LaFrance Corp

• United States
• Manufacturing
• 100 - 200 Employee

• Information Technology Generalist

  • Feb 2022 - Present



Genesis

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Distributed IT Specialist

  • Jan 2021 - Present



Monroe Energy, LLC

• United States
• Oil and Gas
• 200 - 300 Employee

• Sr IT Support Analyst

  • Jul 2012 - Sep 2020

  • Created and distributed training documentation and user guides for end users increasing end user performance by 25% • Established, documented and trained team members on key support and compliance related processes ensuring 100% accuracy • Provided end user support for over 500 employees covering a wide range of profile types from site security team members, field engineers, loading dock workers and senior executives • Established self as expert within team and personal go-to for company executives including members of the Board of Directors, C- suite members and director level executives • Assumed primary responsibility within the IT Support Team for key activities including vendor management, ownership and maintenance of standard operating system images and mobile device management administrator • Acted as project manager for hardware refresh project leading team of 3 resources to replace 150 machines in 4 months during a global pandemic, balancing enhanced safety protocols and managing on-site and remote workers



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Senior System Analyst

  • Apr 2005 - Sep 2010

  • Fulfilled several roles within technical workstreams of hardware and software refresh programs for large, global pharmaceutical company over five year duration • Managed team of 8 resources to re-package applications into MSI format based on global packaging standards and conducted baseline testing also acting as Technical Lead for North America • Testing Lab Coordinator - Facilitated testing of over 400 client applications over a 6 month period prior to an operating system upgrade at large, global pharmaceutical company • Led 10 Build/Deployment Technicians for Hardware Refresh Project deploying over 5000 computers • Provided post deployment support after completion of the Hardware Refresh Project handling 3-8 tickets daily