Experience

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  DC Public Library

  • Washington D.C. Metro Area

  • Library Technician

    • Nov 2018 - Present
    • Washington D.C. Metro Area

    Patron assistance including but not limited to circulation and reference work. Computer assistance including internet and Office. Shelving and processing materials. Programming & instructional work including movie presentations.

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  Ryder System, Inc.

  • Toledo, Ohio Area

  • Clerical Assistant

    • May 2018 - Nov 2018
    • Toledo, Ohio Area

    Clerical and administrative support for transportation company, included but not limited to driver payroll processing, customer invoicing, trip management, dispatching and assisting drivers.

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  Ohio Department of Rehabilitation and Correction (ODRC)

  • Toledo, Ohio Area

  • Librarian, I

    • Aug 2017 - Mar 2018
    • Toledo, Ohio Area

    Provided reference, research & reader services to inmate patrons of the library (e.g., assisted patrons in using library resources for education & recreation; Monitored circulation of materials & obtained materials from other libraries.Prepared or oversaw the preparation of library materials for use (e.g., ordered materials; labeled & stamped books; filed catalog cards; shelved materials; cataloged or verified cataloging).Prepared reports on library activities (e.g., statistical reports; grant requests or progress reports; library budget; inventory).Performed or oversaw performance of clerical tasks (e.g., typed catalog cards or requisitions; reviewed & updated files; maintained bulletin board; circulated materials; prepared overdue notices); participated in networking with local library association.

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  Case Western Reserve University

  • Cleveland/Akron, Ohio Area

  • Assistant Manager, University Testing Services

    • Aug 2015 - Aug 2017
    • Cleveland/Akron, Ohio Area

    Proctored Prometric and/or other Non-Prometric candidates present in testing areas, following strict guidelines for a variety of computer-based professional certification and graduate admission exams. Performed required security measures with candidates including directing them to flip out pockets, raise sleeves and pant legs. Usage of a metal detection wand and inspection of any other items entering the testing room. Interacted with both scheduled candidates and visitors to the center; provided high quality customer service in person and on the telephone. Administered Miller Analogies Test, collected testing fee, and provided limited technical assistance if needed. Administered Distance Learning exams, as per instructions provided by the specific institution.Logged phone calls and incidents in the appropriate log when necessary, and relayed information to appropriate person(s) about items/occurrences of interest/concern.Filed materials and maintaieds confidentiality of information contained in said materials.

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  Cuyahoga Community College

  • Cleveland/Akron, Ohio Area

  • Customer Service Assistant

    • Feb 2015 - Aug 2015
    • Cleveland/Akron, Ohio Area

    Provided first level learning commons service support for students to bridge classroom learning by assisting with the location of learning materials, resources and equipment. Provided students, faculty, staff and community patron’s support by fulfilling circulation desk functions. Assisted students, faculty and community patrons with software and hardware support in the commons, classrooms and labs. Responded to requests for general information with a commitment to customer satisfaction, quality and accuracy. Effectively provided appropriate referrals to other service areas. Performed related service functions that support department operations.

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  Prestige Delivery Systems

  • Cleveland/Akron, Ohio Area

  • Clerical Associate

    • Oct 2014 - Feb 2015
    • Cleveland/Akron, Ohio Area

    Provided clerical support to courier including, but not limited to daily reports, customer service, package tracking inquiry, delivery driver assistance and delivery completion information.

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  Enerco Group Inc

  • Cleveland/Akron, Ohio Area

  • Technical Service Representative

    • Jan 2014 - Apr 2014
    • Cleveland/Akron, Ohio Area

    o Provided technical assistance to heat manufacturer sales and technical service representatives including, but not limited to online order entry, parts location services, authorize and follow-up on returned merchandise.

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  Time Warner Cable

  • Garfield Heights, OH

  • Customer Service Representative

    • Sep 2013 - Nov 2013
    • Garfield Heights, OH

    Purpose:To serve the customers by providing information and solving problems, selling customers a variety of services and placing the sales orders.Essential Functions:Responsible for providing quality service to customers via phone in account maintenance, billing, moderate problem solving and modification.Upgrade, downgrade and reconnect video and HSD service. Answer billing questions, and may process payments, make payment arrangements and balance accounts.Upsell video, HSD, and ancillary services and features to customers.Solve customer billing, video, and HSD problems within Company service policies and guidelines, utilizing approved procedures and basic product information.Operate computerized systems to record data, make corrections or complete required follow up.

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  Case Western Reserve University

  • Cleveland/Akron, Ohio Area

  • Mail Handler / Support Services

    • Aug 2013 - Sep 2013
    • Cleveland/Akron, Ohio Area

    o Created, revised, and filed various documentation utilizing MS Office/Office 365 and mail handling services to university staff and students.

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  Sears Holdings Corporation

  • Middleburg Heights, OH

  • Support Specialist

    • Nov 2012 - Jun 2013
    • Middleburg Heights, OH

    • Received inbound parts supply calls in a call center environment to identify the best solution to maintain service quality and procurement coordination, in addition to assisting service technicians with client service history details and updates.

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  Atlanta-Fulton Public Library System

  • Greater Atlanta Area

  • Library Associate

    • Nov 2001 - Aug 2011
    • Greater Atlanta Area

    • Assisted library patrons with reference/research materials, circulation desk operations, cataloged new materials, processed conversions and deletions, as well as instructed computer class participants, and developed marketing materials for branch.• Developed and implemented library enhancements inclusive of funds development and program coordination and moderation.• Actively initiated community outreach program to include exhibit development.• Updated branch computer systems and provided database management, while acting as principle circulation and holds advocate.

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  Cleveland Public Library

  • Cleveland/Akron, Ohio Area

  • Clerk I & II

    • May 1989 - May 2001
    • Cleveland/Akron, Ohio Area

    Library Page, Social Sciences, 1989-1994...Clerk I, Fleet Branch, 1995-1996...Clerk I & II, History & Geography, 1996-2001...- Shelving books, retrieving books; errands; programs, - "All-purpose computer person", - PC instructor, signage, displays (online & onsite); - department website coordinator; patron assistance; - requisitions; desk schedule