John W McLain

Information Technology Support Lead | IT Customer Service Specialist | Network Administrator at Austin Disaster Relief Network (ADRN)
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Contact Information
us****@****om
(386) 825-5501
Location
Austin, Texas Metropolitan Area

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John helped me through some very complex problems with a Dell DAS/Failover Cluster setup in a facility that allowed him limited remote access. He always followed up when he said he would, and he is the main reason we were able to get this client back online and confident in their redundancy again. Highly recommended.

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Credentials

  • Building Business Relationships (2013)
    LinkedIn
    Jul, 2019
    - Oct, 2024
  • Critical Thinking
    LinkedIn
    Jul, 2019
    - Oct, 2024
  • Cultivating Mental Agility
    LinkedIn
    Jul, 2019
    - Oct, 2024
  • Developing Business Acumen
    LinkedIn
    Jul, 2019
    - Oct, 2024
  • Developing Your Emotional Intelligence
    LinkedIn
    Jul, 2019
    - Oct, 2024
  • Influencing Others
    LinkedIn
    Jul, 2019
    - Oct, 2024
  • Jeff Dyer on Innovation
    LinkedIn
    Jul, 2019
    - Oct, 2024
  • Strategic Thinking
    LinkedIn
    Jul, 2019
    - Oct, 2024

Experience

  • Austin Disaster Relief Network (ADRN)
    • United States
    • Non-profit Organizations
    • 1 - 100 Employee
    • Information Technology Support Lead | IT Customer Service Specialist | Network Administrator
      • Sep 2022 - Present

      Volunteering to set up IT systems for ADRN's call center which aids victims of natural disasters while seeking my next opportunity in IT Customer Service & Technical Support. - Earned 6 FEMA Certificates in 1 month to to better learn how to support disaster relief victims. (ADRN) Volunteering to set up IT systems for ADRN's call center which aids victims of natural disasters while seeking my next opportunity in IT Customer Service & Technical Support. - Earned 6 FEMA Certificates in 1 month to to better learn how to support disaster relief victims. (ADRN)

  • Dell Technologies
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
      • Feb 2016 - Sep 2020

      Managed and supported a call center front-line team as well as a Level 2 team supporting customers running Dell Data Protection Encryption.4x DELL award-winner, achieving top 1% Customer Service Ratings with Customer Satisfaction Rate at 92.6%

      • Jun 2013 - Feb 2016

      I was the technical lead that launch a singular queue that supported Dell Data Protection Encryption globally. This included training, customer escalations, level 2 support, and helped manage team moral.

      • May 2011 - Jun 2013

      Traveled to customer sites who where having encryption issues that would not be able to be resolved remotely.

      • May 2000 - May 2011

Education

  • Calhoun Community College

Community

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