Experience

Vonix
• United States
• Telecommunications
• 1 - 100 Employee
• Chief Operating Officer

  • Oct 2019 - Present

VC Innovations, LLC.
• Business Owner

  • Jan 2013 - Present


Conga

• United States
• Software Development
• 700 & Above Employee

• Sr. Director of Product Management - CLM

  • Apr 2018 - Aug 2019

• Director of Product Management - Contracts

  • Apr 2016 - Apr 2018



Novatus, Inc.

• United States
• Software Development
• 1 - 100 Employee

• Director of Information Technology

  • Nov 2015 - Apr 2016

• Systems Administrator

  • Mar 2013 - Nov 2015

  •International Data Center Administration•Corporate Systems Administration•Information Security Policy creator/reviewer•Network / Telecom Administration•RFP Technical response writer/reviewer•Internal Systems Support•Information Systems Security•Manage Company Infrastructure



eSchool Solutions

• Software Development
• 1 - 100 Employee

• Information Technology Manager

  • Oct 2010 - Feb 2013

  • Manage multiple datacenters, including Internationally• Coordinate and implement strategic initiatives with management team • Process improvement, problem-solving• Design and implement enterprise VOIP/ SIP solutions• Grow hosting facilities and maintain 365 / 99.99% uptime SLA• Reduce operational costs by 20% • Manage and mentor technical team comprised of Sr. System Administrators, System Administrators, System Analysts, IT Support Specialists, Sr. Installers, System Installers

• Sr. Datacenter Administrator

  • Jan 2008 - Oct 2010

  • Conducted inventory, maintained and configured company computers and network equipment including Linux, Microsoft, and Mac technologies.• Provided technical support for up to 70 local and remote internal employees in accordance with corporate infrastructure during and after regular business hours.• Organized structure and redundancy to realistically predict evolution of 25 SaaS hybrid pods combining both virtual and physical systems affecting approximately 200 customers covering more than two proprietary software lines.• Developed and maintained a Data Center containing corporate email and active directory, test software environments, in-house production environments and the corporate production infrastructure.• Implemented and managed LAN/WAN policies including configuring firewalls and controlling secure VPN access.• Supported and sustained corporate telecommunications in order to uphold the latest technology within reason • Maintained budget, implemented cost-saving solutions• Maintained vendor relationships for telecommunications, co- location facilities, and other vendors.• Tracked telecommunication trends based on a statistical analysis of current usage in order to plan for future expenditure.• Researched and developed short and long term technological maintenance to keep systems current.• Created and presented internal training for better understanding of complicated Information Technology concepts.• Generated interdepartmental communication, managed high level customer support escalations.• Maintained productive communication channels between the Data Center and other organizational departments.• Effectively engaged team members through mentoring and self-leadership.• Developed strategic plans for information technology staff.

• Network / Telecom Administrator

  • Oct 2006 - Jan 2008

  • Maintained and configured company computers and network equipment. • Installed network from ground up, including wire and telephone system.• Administered usage for network, support all applications, and install any additional equipment.• Chart telecommunication trends based on a statistical analysis of current usage in order to plan for future expenditure.• Research and develop short and long term technological maintenance to keep systems current.



Showcase Mobile Home Sales

• United States
• 1 - 100 Employee

• Systems Administrator / Customer Service

  • Jan 2006 - Oct 2006

  • Maintained and configured company computers and network equipment. • Installed network from ground up, including wire and telephone system. • Administered usage for network, support all applications, and install any additional equipment. • Installed domain controller and redundant servers for user applications and Adobe forms. • Purposed all procedures, in written format, for all technology needs and concerns. • Provided customer service for warranty issues on purchased homes. • Handled customer complaints and derived plan of action with service department or manufacturer. • Managed client expectations for President of the company.



Robert Half International

• 1 - 100 Employee

• Telecommunication Analyst

  • Jan 2005 - Jan 2006

  • Generated savings on average of 20 man hours per week by implementing remote administration of PBX and Voice Mail systems. • Provided customer and departmental networking and telecommunications support. • Played a major role as intermediary between device support department and telecommunications department on a technical level. • Generated savings on average of 20 man hours per week by implementing remote administration of PBX and Voice Mail systems. • Provided customer and departmental networking and telecommunications support. • Played a major role as intermediary between device support department and telecommunications department on a technical level.



American Appraisals of Florida

• Systems Administrator

  • Jan 2000 - Jan 2005

  • Maintained and configured company computers and network equipment. • Administered usage for network, supported all applications, and installed any additional equipment. • Filed and scanned office related files for offsite storage, backed-up data, and implemented remote access through Internet for home users. • Designed and implemented secure remote access using Terminal Services. • Citrix Metaframe used and supported to reduce overhead, averaging of $20,000 per quarter. • Maintained and configured company computers and network equipment. • Administered usage for network, supported all applications, and installed any additional equipment. • Filed and scanned office related files for offsite storage, backed-up data, and implemented remote access through Internet for home users. • Designed and implemented secure remote access using Terminal Services. • Citrix Metaframe used and supported to reduce overhead, averaging of $20,000 per quarter.