Site Reliability Engineer

• Nov 2022 - Present

Release Engineer II

• Aug 2021 - Nov 2022

Management and maintenance of on-premise and cloud (AWS) infrastructure such as EC2s (Auto Scaling), Elastic Load Balancers, Elastic Container Service (ECS), Elastic Beanstalks, Lambda, and S3 Provisioning of Windows and Linux servers using scripting tools such as PowerShell and Ansible Configuration and maintenance of Jenkins pipelines when building, testing, and deploying software Configured CI/CD (Continuous Integration and Continuous Delivery) using GitHub Actions to automate the creation of IAM Roles, IAM Users, and LTKs (Long-Term Access Keys) using Python, Git, and Bash Used Octopus Cloud and Terraform to deploy build in DEV, QA, Staging, and Production environments Utilization of GitHub to host proprietary software and for code version control Monitored web application metrics using New Relic (APM) and CloudWatch Installed SSL(Secure Socket Layer) certifications on websites for identity authentication and encryption Creation of queries using NRQL to help set up New Relic dashboards and its alerts Stored and secured valuable machine configs and credentials using Vault Used Splunk to query and inspect server logs Tracked the progression of projects using Rally software Used Slack/Teams to efficiently communicate with developers when troubleshooting code syntax Utilized ServiceNow to submit access requests to web applications Show less

Cloud Analyst

• Oct 2020 - Aug 2021

Used proprietary technology, processes, and techniques to analyze clients' AWS environments and identify cost saving opportunities Critically evaluated the suitability of each cost saving opportunity and make appropriate recommendations to clients Worked directly with clients to coordinate and implement cost saving strategies Monitored client environments daily for anomalies, trends and savings opportunities Met regularly with clients to review cost saving opportunities, trends, and other related analysis Show less

System Engineer

• Aug 2019 - Oct 2020

Utilized Terraform to configure and update AWS resources such as S3 and EC2 virtual machines Developed websites using DEV, QA, Staging, and PROD instances Configured site backend using Postman, Visual Studio Code, and Atom Created and maintained repositories on GitHub using the command line Utilized the ticketing system Jira to plan, track, and manage projects Documented resource pages for reference when creating consumer websites Utilized Terraform to configure and update AWS resources such as S3 and EC2 virtual machines Developed websites using DEV, QA, Staging, and PROD instances Configured site backend using Postman, Visual Studio Code, and Atom Created and maintained repositories on GitHub using the command line Utilized the ticketing system Jira to plan, track, and manage projects Documented resource pages for reference when creating consumer websites

Information Technology Intern

• May 2019 - Aug 2019

Supported and maintained LAN/WAN Performed project work to update or replace network equipment Troubleshoot network connectivity issues Assisted users on hardware and software related issues Maintained servers such as checking disk usage Supported and maintained LAN/WAN Performed project work to update or replace network equipment Troubleshoot network connectivity issues Assisted users on hardware and software related issues Maintained servers such as checking disk usage

Helpdesk Analyst

• Oct 2015 - May 2019

Utilized the ticketing system Remedy and ServiceNow to track user issues Troubleshoot hardware such as printers, desktops, laptops, and mobile devices Assisted users on adding company email on iOS and Android devices Installed Citrix Receiver on macOS and Windows workstations Informed users on how to properly connect to the Virtual Private Network Utilized the ticketing system Remedy and ServiceNow to track user issues Troubleshoot hardware such as printers, desktops, laptops, and mobile devices Assisted users on adding company email on iOS and Android devices Installed Citrix Receiver on macOS and Windows workstations Informed users on how to properly connect to the Virtual Private Network