Linux System Administrator

• Aug 2018 - Present

Hardware Engineer

• May 2018 - Aug 2018

PC Support Specialist III

• Mar 2017 - May 2018

Manage and distribute help desk tickets using help desk ticketing software Responding to user issues in a large warehouse and in an office environment Troubleshooting and Replacing computers, monitors, document scanners, barcode scanners, printers and other peripherals in a fast pace environment Assist system engineers as needed PKI, Token, CAC troubleshooting Serve as system administrator on systems managed by the IT Help Desk Maintaining, cleaning and testing warehouse equipment and peripherals Asset tagging and property management Performing password resets in Active Directory as well as .NET applications Coaching IT Help Desk Level I and Level II Technicians Resolve all issues presented to you from junior technician Excellent interpersonal skills, effective communicator and problem solver Drive to improve customer satisfaction, both internally and externally Ability to maintain professionalism at all times under high pressure situations Meeting team goals and enjoy working collaboratively as a team Coach Tier I and Tier II Technicians

Field Service Manager

• Feb 2016 - Oct 2016

The Field Service Engineering Manager is responsible for the oversight of the SmartDrive Field Service Engineers (FSEs) to ensure the team is maximizing their efficiency while retaining quality within budget. The individual is also the department subject matter expert (SME) responsible for creating and implementing business processes and tools that are utilized in the field to enhance operational effectiveness. The Manager is directly responsible for handling field escalations using their expertise to provide root cause analysis and corrective action resulting in customer satisfaction. The individual will interact with key stakeholders such as Engineering, Product Management, QA, Project Managers, and Technical Support to support new product development initiatives to provide best-practice installation method recommendations and ultimately to develop installation Guides. They will also document installation practices and methods for current SmartDrive products. To succeed, the Field Service Engineering Manager must: 1) Review contractual terms and help define new installation criteria and SOW’s (e.g., golf-carts and rail); 2) Coordinate Field Service Engineer (FSE) work schedules and provide supervisory oversight 3) Schedule SmartDrive Authorized Service Providers (ASP) and Field Service Engineers for PBET self-install hardware certification training 4) Conduct customer and vendor PBET training as required, 5) Develop and/or ensure the creation of installation specifications (e.g., First Article) and installation documentation (e.g., Installation Manuals & Guides) are created and in place; 6) Develop customized installation documents, such as the Vehicle Specification Assessment (VSA) as required; 7) Ensure the customer has a great SmartDrive (SDSI) experience that will lead to a long-term partnership.

SIR FIELD SERVICE REPRESENTATIVE NORTHEAST

• Dec 2006 - Mar 2016

Installation and troubleshooting of GPS and GSM network based telematics devices. Create installation guidelines for internal and external customers. Provide onsite customer certification training and contribute as a subject matter expert to product engineering, testing and release teams. Installation and troubleshooting of GPS and GSM network based telematics devices. Create installation guidelines for internal and external customers. Provide onsite customer certification training and contribute as a subject matter expert to product engineering, testing and release teams.

Install Manager

• Jul 2004 - Dec 2006

HARDWARE INSTALLATION ENGINEER

• Apr 2004 - Jan 2006

Installing, Trouble shooting, traveling all over the US, customer care, working at a very fast pace, computers, programming/configuring GPS units and working all types of vehicles. Teaching customers how to install are units. Teaching new employs how to program and how to install everything we do. Create custom sensor installations for different application types.

INSTALLATION SPECIALIST _______________________________________________________

• Aug 2003 - Mar 2004

Perform initial device configuration and installation in all types of vehicles at customer site. Troubleshoot and resolve support calls for all device types including third party custom installation. Perform initial device configuration and installation in all types of vehicles at customer site. Troubleshoot and resolve support calls for all device types including third party custom installation.

MOBILE ELECTRONICS DEPARTMENT ASSISTANT SUPERVISOR ______________

• Jan 2001 - Jan 2003

Perform installations, provide new employee training, and assign installers to suitable tasks. Complete daily operations tasks per company policy and procedure. Store installation rose from 23rd of 750 stores to number 1 within eight months of my arrival. Perform installations, provide new employee training, and assign installers to suitable tasks. Complete daily operations tasks per company policy and procedure. Store installation rose from 23rd of 750 stores to number 1 within eight months of my arrival.

Mobile Electronics Installation Specialist __________ _______________________________

• Jan 1996 - Jan 2001

Installation, new employee training, customer care, and daily operations tasks Installation, new employee training, customer care, and daily operations tasks