John Ulven

Technical Support Engineer II at Cars.com
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Chicago Area, US
Languages
  • English -

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Credentials

  • Apple Certified Mac Technician (ACMT)
    Apple
    Jul, 2015
    - Nov, 2024
  • CPR Certification
    State of Illinois
  • EMT-B
    State of Illinois

Experience

  • Cars.com
    • United States
    • Internet Publishing
    • 700 & Above Employee
    • Technical Support Engineer II
      • Apr 2021 - Present

  • Dealer Inspire
    • United States
    • IT Services and IT Consulting
    • 500 - 600 Employee
    • VIP / Major Accounts Team Lead
      • Jan 2018 - Apr 2021

    • Solutions Engineer
      • Feb 2017 - Jan 2018

  • Apple
    • United States
    • Computers and Electronics Manufacturing
    • 700 & Above Employee
    • Genius (Mac Technician)
      • Jan 2014 - Jan 2018

      - Repair Hardware and Software of all Apple products - Initial triage of customers issue upon check-in- Handling customer service issues and restoring faith in the brand

    • Mobile Technician
      • Jan 2014 - Jul 2015

  • Best Buy
    • Retail
    • 700 & Above Employee
    • Computing and Tablet Specialist
      • Feb 2011 - Jan 2014

      In my current position at Best Buy I have a range of responsibilities that are expected of me. Some of these include-Analyzing customers needs to create a solution appropriate for them-Customer Service / Satisfaction-Training new hire employees-Making sure items are displayed properly and in an appealing manner-Making sure available inventory is out on the sales floor and available to the customer In my current position at Best Buy I have a range of responsibilities that are expected of me. Some of these include-Analyzing customers needs to create a solution appropriate for them-Customer Service / Satisfaction-Training new hire employees-Making sure items are displayed properly and in an appealing manner-Making sure available inventory is out on the sales floor and available to the customer

  • Office Depot
    • United States
    • Retail Office Equipment
    • 700 & Above Employee
    • Technology Sales Consultant
      • Aug 2007 - May 2008

Education

  • Waubonsee Community College
    Currently Attending, Fire Science/Fire-fighting
    2009 - 2013

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