Experience

eHealth Technologies

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Medical Fulfillment Specialist IV

  • Nov 2020 - Present

  Rochester, New York, United States Daily supervision of customer service representatives including assigning clinical cases, documentation in Salesforce, reviewing medical records for accuracy in content and personal health information, data entry and tracking metrics, and Medical Report Quality Assurance Review. Analyze complex, overdue cases to identify procedural inefficiencies and recommend solutions which reduce turn-around time and significantly increases customer satisfaction and retention. Responsible for… Show more Daily supervision of customer service representatives including assigning clinical cases, documentation in Salesforce, reviewing medical records for accuracy in content and personal health information, data entry and tracking metrics, and Medical Report Quality Assurance Review. Analyze complex, overdue cases to identify procedural inefficiencies and recommend solutions which reduce turn-around time and significantly increases customer satisfaction and retention. Responsible for sending legal correspondence to facilities that have not followed the legally allotted time for releasing medical records/imaging

• Customer Support Specialist III

  • Jun 2016 - Nov 2020

  Assistant Manager

• Customer Support Specialist

  • Jun 2014 - Jun 2016

  Tasked with coordinating with major hospitals and medical facilities across the Midwest region to obtain medical records for transplant and cancer patients. Duties include fulfilling requests from facilities, keeping in contact with facilities records are requested from, and reviewing and finalizing medical record reports



MedAmerica

• Hospitals and Health Care
• 100 - 200 Employee

• Data Entry

  • Aug 2013 - Mar 2014



University of Rochester Medical Center

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Digital Database Information Assistant

  • Jun 2012 - May 2013

  Rochester, New York Area Digital Database Entry Assistant, University of Rochester Medical Center, Wilmot Cancer Center, Rochester, NY, Summer 2012-Present • Tasked with creating digital spreadsheets of patient files and records • In charge of shipment of logged files to warehouse • Daily use of Microsoft Excel



State University of New York at Fredonia

• United States
• Higher Education
• 500 - 600 Employee

• Economics Student Tutor

  • Sep 2012 - Dec 2012

  Fredonia, NY Economics Tutor, SUNY Fredonia, Fredonia, NY, Fall 2012 • Responsible for tutoring economics and supporting courses • Involved in open tutoring as well as one-to-one assigned tutoring



University of Rochester Medical Center

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Technical Assistant

  • Jun 2011 - Aug 2011

  Rochester, New York Area Technical Assistant, University of Rochester Medical Center, Wilmot Cancer Center, Rochester, NY, Summer 2011 • Taught patients to sign up and use new online medical record software • Created business cards, flyers, and posters to promote • Spent time with patients undergoing treatment and served them snacks