Experience

Noonlight

• United States
• Consumer Services
• 1 - 100 Employee

• Director of Operations

  • Apr 2023 - Present

  Strategy, Operations, Sales, Product Marketing, and Customer Support Strategy, Operations, Sales, Product Marketing, and Customer Support



Lyft

• United States
• Ground Passenger Transportation
• 700 & Above Employee

• Head of Strategy & BizOps and Interim GM, Lyft Vehicle Services

  • Jan 2021 - Apr 2023

  Owned strategy, planning, and business operations for a new vertical, Lyft Vehicle Services. Originally launched as discounted auto repair for Lyft drivers, I led B2B expansion and a consumer launch/GTM, as well as geographic and service expansion (4x revenue growth in 2 years). Interim GM as of Q3 2022. Divested the business to a large PE-backed auto collision repair company in Q1 2023.

• Sr. Manager, Business Performance & Planning

  • Jul 2019 - Dec 2020

  Rideshare business performance, planning, and special projects regional leader.

• Business Operations Manager

  • Aug 2018 - Jun 2019

  Led strategic growth and operational initiatives within Rideshare.



West Monroe

• United States
• Business Consulting and Services
• 700 & Above Employee

• Engagement Lead, M&A Advisory

  • Sep 2017 - Aug 2018

  Engagement lead on M&A deals supporting financial buyers across the transaction lifecycle -- from strategy, analysis, and planning, through integration and optimization. I advised Private Equity clients on tech/product/operational diligence, sell-side readiness, integration diligence & planning, carve-out readiness & execution, and post-close value creation. Industry experience: Software/tech, manufacturing & distribution, tech-enabled BPO, packaging & logistics, financial services, healthcare, and education Functional experience: Sales, operations, IT, product development, R&D, customer support, and HR Show less



SSA & Company

• United States
• Business Consulting and Services
• 300 - 400 Employee

• Associate Director, Management Consulting (Financial Services & Private Equity)

  • May 2016 - Jul 2017

  Management consultant for Financial Services and Private Equity clients. I led project teams on client engagements, including: ∙ Operating model redesign (F500 Global Financial Institution) ∙ New product launch (Privately-held B2B Services) ∙ M&A pre-close value creation assessment (Privately-held Medical Devices company) ∙ Metrics & KPI development (F500 Global Financial Institution) ∙ Commercial / competitive analysis (Public Mining & Minerals company) ∙ SSA Advanced Analytics practice development Show less



PwC

• Professional Services
• 700 & Above Employee

• Senior Associate, Advisory

  • Jul 2013 - May 2016

  Management Consultant - Financial Services Advisory practice.∙ Asset servicing / middle and back-office outsourcing∙ Large-scale business transformation ∙ Target operating model design∙ Back-office process redesign∙ ERP vendor selection ∙ Technology project & product management∙ PwC Millennial Leadership Development Program -- selected along with top 1% of NYC Advisory practice to participate (led project to redesign PwC's internal mobility program)

• Experienced Associate

  • Oct 2012 - Jun 2013



Bank of America

• United States
• Banking
• 700 & Above Employee

• Assistant Vice President

  • Jul 2011 - Oct 2012

  Led post-merger integration work streams across Merrill Lynch Global Markets, including:∙ PMO & portfolio governance framework implementation∙ Future-state operating model design∙ Various process improvement initiatives across GM Operations & Technology

• Operations Management Leadership Program

  • Jun 2009 - Jun 2011

  Led initiatives within the consumer banking business:∙ Process improvement & re-design (call center operations, cash & transportation operations, ATM ops) ∙ Vendor management∙ Customer service operations & call center improvement