John Tam
Senior Feeds analyst at Class- Claim this Profile
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Bio
Dewang Mehta
Worked with John Tam for a many years while he worked at Optus. Wonderful individual, very knowledgable, super prompt. Highly recommended.
Ravi Teja J
John is a powerful change manger.. He is exceptional in developing the change management strategy and plans. He launch (authorize and fund) changes, and actively sponsor those changes across the enterprise.. He owns the change management methodology and support its implementation in the organization.
Dewang Mehta
Worked with John Tam for a many years while he worked at Optus. Wonderful individual, very knowledgable, super prompt. Highly recommended.
Ravi Teja J
John is a powerful change manger.. He is exceptional in developing the change management strategy and plans. He launch (authorize and fund) changes, and actively sponsor those changes across the enterprise.. He owns the change management methodology and support its implementation in the organization.
Dewang Mehta
Worked with John Tam for a many years while he worked at Optus. Wonderful individual, very knowledgable, super prompt. Highly recommended.
Ravi Teja J
John is a powerful change manger.. He is exceptional in developing the change management strategy and plans. He launch (authorize and fund) changes, and actively sponsor those changes across the enterprise.. He owns the change management methodology and support its implementation in the organization.
Dewang Mehta
Worked with John Tam for a many years while he worked at Optus. Wonderful individual, very knowledgable, super prompt. Highly recommended.
Ravi Teja J
John is a powerful change manger.. He is exceptional in developing the change management strategy and plans. He launch (authorize and fund) changes, and actively sponsor those changes across the enterprise.. He owns the change management methodology and support its implementation in the organization.
Credentials
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Learning ITIL®
LinkedInJun, 2021- Sep, 2024
Experience
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Class
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India
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Education Management
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Senior Feeds analyst
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Nov 2021 - Present
Support SuperStream and problem identification and issue resolution for client issues. Identify process improvement for more efficient processes. Manage customers expectations. Support SuperStream and problem identification and issue resolution for client issues. Identify process improvement for more efficient processes. Manage customers expectations.
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Optus
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Australia
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Telecommunications
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700 & Above Employee
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Change release Manager
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Feb 2014 - Nov 2021
Manage and coordinate IA for complex code and configuration CRs for multiple systems such as online sales, billing, commissioning applications. Liaise with stack holders to prioritise CRs to match business outcome priorities. As part of the release team managed enterprise order and billing system transition to three weekly BAU release process. Implement the Change Tool Service Now. Manage multiple vendors PO and invoices. Manage and coordinate IA for complex code and configuration CRs for multiple systems such as online sales, billing, commissioning applications. Liaise with stack holders to prioritise CRs to match business outcome priorities. As part of the release team managed enterprise order and billing system transition to three weekly BAU release process. Implement the Change Tool Service Now. Manage multiple vendors PO and invoices.
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Bupa Australia
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Wellness and Fitness Services
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Release Manager
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Jun 2013 - Feb 2014
Release Manager - coordinate release activities for the complex Web front end application. Including Vignette (VCM), Solaris patching, DB patching and communicate with business stakeholders on release status. Release Manager - coordinate release activities for the complex Web front end application. Including Vignette (VCM), Solaris patching, DB patching and communicate with business stakeholders on release status.
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Release Manager
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2003 - 2013
Effective Release/Change Management of the strategic revenue generating sales, provisioning and billing applications. Managed code and configuration releases budget between $200k to $500k and effective management of various skill groups from diverse sites. Key Achievements : - Delivered over 111 code and configuration BAU releases to production. Supported major projects with the alignment of configuration changes to major project timelines. - Effective multi tasking in managing multiple streams of releases. - Improved the implementation process by standardised and automated implementation plans. - Effective Vendor management. - Effective IT Financial Management to deliver IT release costs are within prescribed budget. Show less
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System Designer
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Jun 1992 - 2001
Designed application changes for CASS (Wireline) Provisioning and billing system. Designed application changes for CASS (Wireline) Provisioning and billing system.
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Telstra
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Australia
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Telecommunications
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700 & Above Employee
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CSO
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1989 - 1992
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Education
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University of New South Wales
Bachelor of Science (B.S.), Applied Mathematics -
University of Technology, Sydney
Graduate Diploma in Data Processing, IT
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