Experience

Navy Gateway Inns & Suites
• United States
• Hospitality
• 1 - 100 Employee
• General Manager

  • Feb 2020 - Present

Navy Gateway Inns and Suites
• United States
• Hospitality
• 1 - 100 Employee
• Housekeeping Manager

  • Apr 2019 - Feb 2020

The Hotel at Kirkwood Center
• United States
• Hospitality
• 1 - 100 Employee
• Front Office Manager

  • Jul 2018 - Nov 2018


The Hotel at the Kirkwood Center / Kirkwood Community College

• Adjunct Faculty

  • 2011 - Nov 2018

  In this role I lecture and develop curriculum for courses in Hotel Management, covering the essentials of hospitality management. I motivate and support students by enhancing learning experiences and developing opportunities to promote student engagement, in addition to working diligently to provide students with the tools and resources to be successful within the industry. Some highlights of my experience in this role include… • Design various projects to engage students and enable them to utilize the skills and knowledge they have learned throughout the course; improve the value of course offerings. • Pivotal in the program maintaining accreditation with the American Hotel and Lodging Association, and the Higher Learning Commission NCA.



The Hotel @ Kirkwood Center/Kirkwood Community College

• Executive Housekeeper

  • May 2011 - Jun 2018

  Directing daily operations, I organize functions to ensure maximum productivity, coordinating all aspects of operations including inventory control, performance management, and customer satisfaction. I also partner with senior leadership to develop business objectives and review the analyses of activities, costs, operations and forecast data to determine progress towards objectives. Some highlights of my experience in this role include… • Build cohesive teams, evaluating performance and facilitating training and development opportunities to support objectives; reduced department turnover from 67% to 34%. • Maintain staff and guest health and safety; analyze processes and identify potential issues, implementing solutions, while ensuring compliance with regulations. • Turn around cost inefficiencies by implementing better inventory control measures; introduce a new uniform issuance system, decreasing uniform expenses by 20%. • Oversee financial administration, maintaining operating budgets and analyzing monthly P&L statements; negotiate with vendors to receive the best pricing for products and services. • Led the department, driving the achievement of six consecutive AAA 4 diamond ratings; provide strategic leadership, establishing sustainable and profitable operations.



Holiday Inn Express

• United States
• Hospitality
• 700 & Above Employee

• Housekeeping Supervisor/Maintenance Supervisor

  • Feb 2000 - Oct 2009

  Serving in multiple capacities, I served as a committed leader, translating strategies into actionable plans and administering various operations including housekeeping and maintenance activities. I managed financial planning, P&L / budget administration, human resources operations, and general administration. Some highlights of my experience in this role include… • Directed multiple maintenance and improvement projects; identified project phases, established timelines, determined specifications, and coordinated project teams. • Orchestrated department activities, developing continuous improvement strategies and systems to manage resources; reduced operational expenses by 15%. • Forged solid relationships with senior leadership teams, ensuring effective communication; forecasted maintenance, improvements, and operating costs adjustments. • Cultivated exceptional guest relationships, improving satisfaction surveys from 79% to 90%; fostered a guest-focused environment, quickly responding to and resolving issues. • Improved efficiency of operations; managed the delivery of maintenance/repair services, evaluating vendors/suppliers regarding quality and competitive pricing. • Slashed labor expenses by 50% within 90 days; re-structured operations, eliminating waste, elevating roles, and optimizing processes throughout the department.