Field Technician

• Oct 2018 - Present

IT Support Specialist

• Aug 2016 - Sep 2018

In this role I had five school campuses I was responsible for all technology and user management as well as coordinating with lead teachers to implement technology in the classroom as they identified solutions and ideas they wanted to try. In this role I had five school campuses I was responsible for all technology and user management as well as coordinating with lead teachers to implement technology in the classroom as they identified solutions and ideas they wanted to try.

Global Tech Lv2

• Mar 2012 - Jul 2016

*entered company as Globl Tech lv1. - software installation, maintenance for our products - basic network troubleshooting *promoted to product specialist - promoted and setup our flagship product Clover - account manager for our new Clover users - developed policy and procedures to improve existing support models for the Clover team - advanced network troubleshooting, cloud server maintenance * promoted to Global Tech lv2 - software integration and installation - developer support - SQL database management - maintained and contributed to our lv1 agents procedures to streamline operations - Worked our escalation cases and most difficult/high profile merchants - I trained our 2016 Summer new hire classes for our Datawire product Show less

Customer Service

• Feb 2011 - Mar 2012

* Hired into the company as a temp agent after moving to Maryland - provided technical support as well as logistical support for our vendors - Filled orders and populated our proprietary software to manage our inventory - cataloged and organized our new law volumes digitally to better serve our many law firms and Univerisites * Hired into the company as a temp agent after moving to Maryland - provided technical support as well as logistical support for our vendors - Filled orders and populated our proprietary software to manage our inventory - cataloged and organized our new law volumes digitally to better serve our many law firms and Univerisites

Technical Support

• Nov 2010 - Jan 2012

* entered the company in technical support role with sales opportunities - provided technical support in the form of troubleshooting our internet, cable, and digital phone products - offered our sales packages to our inbound call traffic with the expectation to sell at a specific yield rate - traveled and installed our networks for our larger business class clients. * entered the company in technical support role with sales opportunities - provided technical support in the form of troubleshooting our internet, cable, and digital phone products - offered our sales packages to our inbound call traffic with the expectation to sell at a specific yield rate - traveled and installed our networks for our larger business class clients.

Internet Sales Manager

• Apr 2009 - Sep 2010

* Hired into the company as a new car sales agent - product knowledge specialist - created my own lead generation system that created a flow of referral business - regular consistent high performer in sales numbers * promoted to Internet sales Manager - Gained access to Ford dealer track, where i managed sales emails and leads nationally - orchestrated dealer trades and government contract purchases - trained our newer sales staff for our new vehicle team * Hired into the company as a new car sales agent - product knowledge specialist - created my own lead generation system that created a flow of referral business - regular consistent high performer in sales numbers * promoted to Internet sales Manager - Gained access to Ford dealer track, where i managed sales emails and leads nationally - orchestrated dealer trades and government contract purchases - trained our newer sales staff for our new vehicle team

Photographer / editor

• Aug 2007 - Feb 2009

* Hired into the station as a freelance photographer - responsible to travel and shoot stories assigned to me by our producers - Strong editing background with Avid (PC) and Final Cut Pro (Mac) - strong composition and field shooting skills include: white balancing, natural sound acquisition, writing voice overs, collaborating with our reporters to shoot video that would best serve our collective vision for the story - 100% of my footage made it on the air in my time at the station - experience in the radio truck with on site shoots - managed live shots via satellite up-link - Covered a wide variety of stories ranging from charity fundraisers for the children's hospital to 2008 presidential race as well as the maria lauterbach funeral which was a national news story. Show less