Windows System Administrator

• Jul 2023 - Present

Information Technology Security Administrator

• Jan 2023 - Jul 2023

• Develop and implement information security policies and procedures to ensure compliance with regulatory requirements and industry best practices. • Conduct regular security assessments and audits to identify and mitigate potential risks and vulnerabilities. • Manage access controls and user authentication systems to protect sensitive information. • Respond to and investigate security vulnerability incidents and implement corrective actions to prevent exploitation of company infrastructure. • Manage access to company Software, hardware and information through Active directory both on prem and in the cloud. • Use data aggregation tools such as Varonis and Splunk to analyze and troubleshoot user incidents. • Manage VPN and wireless access to the network. • Data encryption and key management through tools like Vormetric. Show less

IT specialist Mid

• Nov 2021 - Jan 2023

• Provide backup support for supervisors which included assisting with training new hires in preparation for troubleshooting tickets. • Worked directly with Navy customer technical representatives to resolve outages on WAN networks across Oahu. • Troubleshoot hardware failures like motherboards, batteries, displays, fans, hard drives, and RAM; provide replacements for workstations. • Resolved hardware and software issues for 500+ users per month, consistently meeting or exceeding service level agreements. • Provided white glove service for VIPs, ensuring their IT needs were met 24/7. • Troubleshot network connectivity issues and found a work-around solution for an enterprise-wide certificate authentication problem. Show less

Assistant Manager

• Oct 2014 - Oct 2021

Information Technology Network Technician

• Jan 2020 - May 2021

• Troubleshoot layer 1 and layer 2 problems related to WAN and LAN network infrastructure and performance, contributing to an increase in network uptime. • Installed, managed, and configured Cisco and HP Aruba layer 2 switches to support constant network uptime on campus. • Provisioned and deployed wireless Access points on UH campus and exterior sites. • Managed inventory of network and VoIP devices through SNMP server. • Completed full wireless network installation, from the planning phase to provisioning wireless access points, creating custom length Cat 6 cables, running cable inside the building, and terminating to network rack. Show less

Information Technology Student Aid

• Jan 2018 - Jan 2020

• Provisioned students with initial login for their accounts. • Provided password resets and provisioning access to resources. • Computer hardware/software troubleshooting of campus devices. • Data backup and reimaging of campus machines with the use of Clonezilla. • Layer 1-2 network troubleshooting of campus network. • Provisioned students with initial login for their accounts. • Provided password resets and provisioning access to resources. • Computer hardware/software troubleshooting of campus devices. • Data backup and reimaging of campus machines with the use of Clonezilla. • Layer 1-2 network troubleshooting of campus network.