Experience

Equita Limited

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Enforcement Agent Manager. Equita Enforcement.

  • Jun 2021 - Present

  Daily management of all North based Enforcement agents activity's.Responsible for management of cases/area work load.Monitoring of the Enforcement agents to ensure success and cost efficiency to the business model.Responsibility for training and Audits of EAs.Technical support.

• High Court Enforcement Agent

  • Jun 2019 - Jun 2021

  - Certificated Enforcement Agent- Enforcement of High Court Writs of Control- ESA qualified- Level 2 taking control of goods (CIVIA)- Traveller Gypsy removal - Evictions- Council tax- CRAR, forfeiture of lease and repossessions- Taking control of goods- Business Rates- Parking Fines- Sundry Debt Collection



High Court Enforcement Group

• United Kingdom
• Legal Services
• 1 - 100 Employee

• Fleet Manager

  • Jul 2017 - Jun 2019

  Maintain records ensuring the fleet operations comply with safety regulations. Manage relationships with fleet suppliers ensuring the services provided under their contracts are delivered within contractual guidelinesManage risk control and driver compliance trainingLooking at ways to Introduce initiatives to reduce spend and increase cost efficiency Compliance and maintenance of fleet of 100+ vehiclesManage any audit requirements on FleetCoordinating all vehicle breakdowns with 3rd party suppliers.Fleet insurance negotiations and claims.Review monthly Fuel reports as sent by fuel suppliers and negations. To develop and maintain all company driving procedures and standardsMeeting with national supplies to get the best prices for the group. Logistics of the vehicles. Dealing with suppliers on tracking and monitoring of the vehiclesCertificated Enforcement Agent. Show less

• Compliance Support Co-ordinator

  • Oct 2015 - Jun 2019

  Completing compliance reports for all Enforcement Agents in the group to assist in meeting and exceeding Clients'​ expectations nationwide.Ensuring enforcement action taken is in line with the 'Taking Control of Goods Regulations 2013'​ and company procedure. Liaising with Management to highlight potential issues.Monitoring & auditing information from a wide variety of areas including Legal Paperwork, Vehicle Telematics, Agents'​ visit reports and Cash Receipts issued.Attracting the best Self Employed Agents in Enforcement. Co ordinating the Agents to work in a cost effected way. Certificated Enforcement Agent. Show less

• Enforcement Agent Supervisor (Certificatated Bailiff)

  • Oct 2010 - Jun 2019

  Supervisor / Certificated Enforcement AgentHigh Court Enforcement Group- Team mangement- Certificated enforcement agent- ESA qualified- Level 2 taking control of goods (CIVIA)- Enforcement of High Court Writs of Control- Enforcement of local authority and Magistrates warrants- CRAR, forfeiture of lease and repossessions- Taking control of goods- Arrest warrants- Business Rates- Parking Fines- Magistrates Court Fines- Committal arrest warrants- Sundry Debt Collection- High Court Enforcement Show less



Blockbuster

• United States
• Retail
• 700 & Above Employee

• Superstore Branch Manager

  • Sep 2009 - Oct 2010

  Exceed revenue and sales focus targets. Ensure all promotional activity is planned and in place. Manage and maintain all the store profit and loss. Identifies ways to improve sales and service. Implements action plans to achieve store results. Recruitment levels are correct to manage staff costs. Understand financial controls including targets and margins Maintains all legal requirements such as Video Recordings Act, Data Protection. All displays, pricing, merchandising are maintained to Company standards. Ensure the company's internal audit procedures are implemented. Ensure the store stock rotation and control procedures are maintained. Show less



Cattles PLC (Shopacheck Financial)

• Swansea, United Kingdom

• Branch Manager

  • Jul 2008 - Sep 2009

  Responsible for 40 staff including 5 section managers 33 agents and 2 clerical staff Agree credit authorization, identify potential arrears and maximize bad debt recovery. Company Compliance and Audits. Customer Growth & Development Setting / Achieving Targets against blueprint and Training and Development of all Branch Staff. Home visits / Delinquency calls / arranging repayment of arrears Security / Health and Safety of the branch and staff Complaints Handling. Dealing with External Organizations Show less



M&M Financial Services

• United States
• Financial Services

• Branch Manager

  • Apr 2006 - Jul 2008

  Monitoring the Training and Development of Branch Staff Weekly Delinquency reviews and 1-2-1s with agents Agree credit authorization, identify potential arrears and maximize bad debt recovery Balancing and Underwriting Sales opportunities within the agent’s customer territory Monitoring and Opening of new customer account Security / Complaints / Health and Safety of the branch Arranging Debt Management Solutions for clients Dealing with Brokers, sales representatives, bailiffs and court officials Show less



Cattles PLC (Welcome Financial Services Ltd)

• Merthyr Tydfill/Cardiff/Swindon. United Kingdom

• Branch Manager

  • Jan 2001 - Apr 2006

  Responsible for 10 Customer Account Managers with over £15 million of outstanding Sub Prime debt with over 2500 customers, Compliance of Branch and Data Protection act Underwriting of Secured Loans, Personal Loans and Hire Purchase Agree credit authorization, identify potential arrears and maximize bad debt recovery Manage, motivate the team and complete training. Security, Health and Safety and Branch Audits and Complaints Home visits to renegotiate collection of overdue accounts. Setting and exceeding blueprint targets, Administration of loan applications, Sale of insurance products, Credit checks and underwriting Show less