John Smolenaers
Manager - transformIT at Human IT- Claim this Profile
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Bio
Credentials
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MCPS: Microsoft Certified Professional
MicrosoftSep, 2016- Sep, 2024
Experience
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Human IT
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IT Services and IT Consulting
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Manager - transformIT
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Jul 2009 - Present
Management and development of Service Desk and Service department; Member of Human IT Leadership Team; Incident, Problem, Change, Availability & Capacity Management as per ITIL best practices; Installation, administration and support of MS Windows Servers, MS Office 365, Linux, FreeBSD, Active Directory, Lotus Domino, Exchange, MS-SQL, ISA, SharePoint, WSUS, Sophos/Trend/Symantec/McAfee Anti-Virus/Kaspersky/Webroot, Citrix XenApp/Access Gateway/NetScaler, VMware Virtual Infrastructure, Backups & Disaster Recovery, Routers & Firewalls, Data Communications and numerous other systems; Procedural Documentation; Customer Service and Relations; Purchasing; Consultation; Solutions designs and architecture; Project Management. Show less
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Area9 IT Solutions
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Australia
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Information Technology & Services
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1 - 100 Employee
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Senior Systems Engineer
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Nov 2007 - Jul 2009
Incident, Problem, Change, Availability & Capacity Management as per ITIL best practices; Installation, administration and support of MS Windows Servers, Linux, FreeBSD, Active Directory, Lotus Domino, Exchange, MS-SQL, ISA, SharePoint, WSUS, Sophos/Trend/Symantec/McAfee Anti-Virus, Citrix, VMware, Backups & Disaster Recovery, Routers & Firewalls, Data Communications, Building Security, Phones (inc. PABX configuration) and numerous other systems; Procedural Documentation; Customer Service and Relations; Purchasing. Show less
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Systems Engineer and Problem Management Officer
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Jun 2005 - Nov 2007
Incident, Problem, Change, Availability & Capacity Management as per ITIL best practices; Installation, Administration and support of MS Windows 2000/2003, Linux, FreeBSD, Active Directory, Lotus Domino 6.5/7.0, Exchange 2003/2007, MS-SQL2000/2005, ISA 2004, SharePoint, Project Server 2007, MS CRM, eJabberd, WSUS, Sophos /Trend/Symantec Anti-Virus, Citrix, VMware, ManageSoft, Backups & Disaster Recovery, Cisco Routers & Firewalls, CheckPoint Firewall, Data Communications, Building Security, Phones (inc. PABX configuration) and numerous other systems; Procedural Documentation; Customer Service and Relations; Purchasing Show less
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Pacific Micromarketing
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Australia
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Advertising Services
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1 - 100 Employee
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Network Administrator and Helpdesk Officer
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May 2000 - Mar 2004
Desktop Support; Helpdesk Support; Administration of MS Windows NT & 2000 Domains, SQL & Exchange Servers; Software Installations & Troubleshooting; Hardware Installations & Troubleshooting; Server Builds; Network Backups; Customer Relations & Service; Purchasing; Research and Documentation. Desktop Support; Helpdesk Support; Administration of MS Windows NT & 2000 Domains, SQL & Exchange Servers; Software Installations & Troubleshooting; Hardware Installations & Troubleshooting; Server Builds; Network Backups; Customer Relations & Service; Purchasing; Research and Documentation.
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Owner / Manager
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Apr 1997 - Apr 2000
Computer Sales, Repairs, Onsite Service, Software & Hardware Troubleshooting, Software & Hardware Installations, Network Installations & Administration, Consultancy, Customer Relations, Marketing, Accounting, Purchasing and Staff Management. Computer Sales, Repairs, Onsite Service, Software & Hardware Troubleshooting, Software & Hardware Installations, Network Installations & Administration, Consultancy, Customer Relations, Marketing, Accounting, Purchasing and Staff Management.
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Education
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1995 - 1997
RMIT University
Bachelor of Engineering (B.Eng.), Communications, Electronics, Computer Systems and Software Systems -
1989 - 1994
St Mary of the Angels Secondary College
VCE, Mathematics and Physics
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