Experience

Eurocom Corporation

• Canada
• Computer Hardware Manufacturing
• 1 - 100 Employee

• Order Fulfillment Supervisor

  • Jan 2007 - Present

  As the Order Fulfillment Supervisor I am responsible for supervising both the Sales and Support teams. I have also created and maintain Eurocom’ s EBay store, Amazon listings and notebooks for sale on the BestBuy.ca website. On these e-commerce websites we sell various laptop components like video cards, networking components and parts up to and including fully configured notebooks. As the Order Fulfillment Supervisor I am responsible for supervising both the Sales and Support teams. I have also created and maintain Eurocom’ s EBay store, Amazon listings and notebooks for sale on the BestBuy.ca website. On these e-commerce websites we sell various laptop components like video cards, networking components and parts up to and including fully configured notebooks.



TASKE Technology

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Service Manager

  • Sep 1999 - Jul 2006

  Customer Service Manager – As Customer Service Manager I was tasked to direct and coordinate all customer call center operations, including inbound service order processing, customer inquiries, claims processing and staffing, training and monitoring activities. I managed ongoing customer service growth through these channels. I was further responsible for driving processes that delivered improved customer satisfaction levels, per business goals and objectives. I conducted constant analysis of business performance against benchmarks, and identified areas for process improvement. Show less



EDS Canada

• Team Captain – MCI Business Markets Helpdesk

  • Feb 1998 - Sep 1999

  Team Captain – MCI Business Markets Helpdesk – As part of the Management team I was responsible for the guidance, training and support of all Helpdesk Analysts. I acted as a liaison between the Management team and the Analyst. I represented the Helpdesk in client meetings and acted as Problem coordinator or Team Lead in their absence. I also completed all team scheduling, monitored analyst’s performance using Symposium/Remedy and compile performance reviews. I was also tasked with dealing with complaints or difficult/disgruntled clients. Show less



Ensign Security Limited

• United Kingdom
• Security and Investigations

• Shift Supervisor

  • Jul 1993 - Aug 1997

  Shift Supervisor - As a Shift Supervisor employed at the Metropolitan Life Building, Ottawa, I was responsible for supervising Security Staff who controlled access to the facility, conducted Security related patrols and controlled keys. I was also tasked with monitoring Security Alarms and Fire Control Systems within the building complex. Shift Supervisor - As a Shift Supervisor employed at the Metropolitan Life Building, Ottawa, I was responsible for supervising Security Staff who controlled access to the facility, conducted Security related patrols and controlled keys. I was also tasked with monitoring Security Alarms and Fire Control Systems within the building complex.



Canadian Armed Forces | Forces armées canadiennes

• Canada
• Armed Forces
• 700 & Above Employee

• Military Police Officer

  • Nov 1982 - Jul 1993

  Some of my duties as a Military Policeman were as follows: • Team Member of SIU Special Operations • Traffic/Court NCO • Criminal Investigator • Patrol Officer • Security Officer Some of my duties as a Military Policeman were as follows: • Team Member of SIU Special Operations • Traffic/Court NCO • Criminal Investigator • Patrol Officer • Security Officer