John Shaw
Learning and Development Manager at Topps Tiles Plc- Claim this Profile
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Bio
Tara Dempster
John was a very valued member of my team at the Volkswagen Academy. As a talented trainer with a broad knowledge base he could always be relied upon to make considered contributions to team meetings. John has the rare ability to balance humour with professionalism and this endeared him to Management, team members and delegates. The quality of his training and materials was excellent and feedback on his training style was always in the high percentiles. Johns contribution to our high performing team was huge and I would recommend him without question to any organisation seeking a learning and development professional with a proven track record of delivering value added training solutions.
Tara Dempster
John was a very valued member of my team at the Volkswagen Academy. As a talented trainer with a broad knowledge base he could always be relied upon to make considered contributions to team meetings. John has the rare ability to balance humour with professionalism and this endeared him to Management, team members and delegates. The quality of his training and materials was excellent and feedback on his training style was always in the high percentiles. Johns contribution to our high performing team was huge and I would recommend him without question to any organisation seeking a learning and development professional with a proven track record of delivering value added training solutions.
Tara Dempster
John was a very valued member of my team at the Volkswagen Academy. As a talented trainer with a broad knowledge base he could always be relied upon to make considered contributions to team meetings. John has the rare ability to balance humour with professionalism and this endeared him to Management, team members and delegates. The quality of his training and materials was excellent and feedback on his training style was always in the high percentiles. Johns contribution to our high performing team was huge and I would recommend him without question to any organisation seeking a learning and development professional with a proven track record of delivering value added training solutions.
Tara Dempster
John was a very valued member of my team at the Volkswagen Academy. As a talented trainer with a broad knowledge base he could always be relied upon to make considered contributions to team meetings. John has the rare ability to balance humour with professionalism and this endeared him to Management, team members and delegates. The quality of his training and materials was excellent and feedback on his training style was always in the high percentiles. Johns contribution to our high performing team was huge and I would recommend him without question to any organisation seeking a learning and development professional with a proven track record of delivering value added training solutions.
Experience
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Topps Tiles
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United Kingdom
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Retail
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500 - 600 Employee
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Learning and Development Manager
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Jun 2015 - Present
Responsible for the L&D team at Topps Tiles, also responsible for external relationships with training providers, colleges and awarding bodies..The L&D team are responsible for all Product, Process, Sales and Behavioural training & coaching across the Topps Tiles brands. They are also responsible for the roll-out of the Retail Apprenticeships at Level & Level 3 as well as ILM qualifications.
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Training and Internal Communications Manager
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Jan 2015 - Jun 2015
Responsible for Product, Process & Sales Training within Topps Tiles.Also responsible for the Internal Communications team, dealing with all internal comms including the Company Magazine, Operational Updates, Organising Company Conferences and the Charity Partnership, which is with Macmillan Cancer Support.
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Central Support Manager
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May 2012 - Jan 2015
Direct responsibility for the Topps Tiles Customer Services, Web Support and Training Departments.Have faclitated the introduction of Vocational Qualifications into Topps Tiles including Retail Skills Level 2 (Diploma), Retail Management Skills Level 3 (Diploma) and the Young Apprenticeship ProgrammeResponsible working with external sources and suppliers to co-ordinate specialist knowledge training across the store network.
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E-Learning Trainer
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Oct 2007 - Apr 2012
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Sales Training Consultant
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Jan 2005 - Oct 2007
Providing training support to the Blackhorse dealer network in respect of motor finance & insurance, both product and sales related. Design & delivery of bespoke training programmes for business partners through analysis of TNA. Design and Delivery of LTSBAFD induction training course. Attaining & maintaining relationships with business units with a view to increasing training penetration and revenue. Managing key business relationships in order to maintain and improve training fee income.
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Volkswagen AG
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Germany
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Motor Vehicle Manufacturing
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700 & Above Employee
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Training Consultant
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Mar 2003 - Jan 2005
Providing support to the Volkswagen Brand in respect of TNA, training, evaluation, recruitment and online/e-learning development. Supporting the Volkswagen retail network in all aspects of recruitment, TNA, training, coaching and the development of modules to maximise potential, both team-based and individual. Delivery of the Volkswagen Leadership Development Programme (Management Qualification) in conjunction with external training partners. Effectively planned and organised train the trainer events for new initiatives. Achieved quality targets through the implementation of steps to improve processes and procedures. Evaluated and Implemented changes to optimise service whilst reducing costs. Design & Delivery for classroom including leadership, performance management, sales, aftersales, customer service, soft skills, technology, product knowledge and new product to retail and head office colleagues as well as major business partners & clients.
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Vodafone
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United Kingdom
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Telecommunications
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700 & Above Employee
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Customer Services Team Leader/Trainer
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May 1999 - Mar 2003
Design and delivery of training courses to customer service advisors. Design and delivery of management training programmes to the management teams. Resposnible for the management of upto 35 CSA's in a contact centre environment Design and delivery of training courses to customer service advisors. Design and delivery of management training programmes to the management teams. Resposnible for the management of upto 35 CSA's in a contact centre environment
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Alliance & Leicester
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Financial Services
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100 - 200 Employee
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Customer Services
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1994 - 1999
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Customer Services
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1994 - 1999
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