Experience

Humane Society of the Pikes Peak Region

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Business Support Specialist

  • Jul 2017 - Present

  Colorado Springs, Colorado Area I'm responsible for operational and technical support by providing shelter software system support and modification along with data analysis and development and preparation of statistical reports. I assist with planning and coordinating technical projects and am responsible for developing business needs into technical and operational solutions. I work with a passionate, engaged, solution-focused team to create a compassionate community where animals and people are cared for and valued. I apply… Show more I'm responsible for operational and technical support by providing shelter software system support and modification along with data analysis and development and preparation of statistical reports. I assist with planning and coordinating technical projects and am responsible for developing business needs into technical and operational solutions. I work with a passionate, engaged, solution-focused team to create a compassionate community where animals and people are cared for and valued. I apply my skills and experience in data analysis, process improvement, project management and application support to help the team achieve our goals. Show less



Kroger

• Germany
• 1 - 100 Employee

• Process Improvement Specialist

  • Sep 2012 - Jun 2017

  Led project to significantly improve on-time delivery percentages at 8 manufacturing plants. This included complex data analysis, process improvements, gaining agreement from all stakeholders and training of staff on improved processes and data maintenance techniques. Provided subject matter expertise, training and analysis for many stakeholders and users of business systems and processes. Created and documented dozens of data analysis processes using SQL, MS Office and other… Show more Led project to significantly improve on-time delivery percentages at 8 manufacturing plants. This included complex data analysis, process improvements, gaining agreement from all stakeholders and training of staff on improved processes and data maintenance techniques. Provided subject matter expertise, training and analysis for many stakeholders and users of business systems and processes. Created and documented dozens of data analysis processes using SQL, MS Office and other tools. Co-created and administrated SharePoint site to facilitate data analysis and process improvement projects. Led LEAN project to improve inefficient processes and reduce headcount at corporate freight management center. Provided analysis of transportation routing solutions and process improvements for feasibility and cost reduction. Worked with teams to implement approved solutions and processes.

• Manager of Transportation Analysis

  • Aug 2003 - Sep 2012

  Streamlined many processes through data analysis, application of technology and business process engineering. Led many analysis projects resulting in process improvements, performance improvements, cost savings and/or operational viability ROI data. Led the operations management team for a regional routing department. Recruited and trained supervisors and routers. Developed custom reports using Business Objects and MS Access to track performance metrics and provide management with… Show more Streamlined many processes through data analysis, application of technology and business process engineering. Led many analysis projects resulting in process improvements, performance improvements, cost savings and/or operational viability ROI data. Led the operations management team for a regional routing department. Recruited and trained supervisors and routers. Developed custom reports using Business Objects and MS Access to track performance metrics and provide management with appropriate information for decision making. Implemented remote support capabilities to ensure 24/7 operational support.



Marc Global Services

• United States
• Software Development

• Senior Application Consultant

  • May 1998 - Jul 2003

  Provided project management lifecycle consulting by establishing project scope and methodology, resourcing, documenting, testing, interfacing with legacy applications and end-user training. Engaged with several pre-sales teams in a series of presentations and meetings with clients to determine functional matches and gap analysis to meet their business requirements. Implemented and supported a custom software product across an enterprise level application. Supported numerous clients… Show more Provided project management lifecycle consulting by establishing project scope and methodology, resourcing, documenting, testing, interfacing with legacy applications and end-user training. Engaged with several pre-sales teams in a series of presentations and meetings with clients to determine functional matches and gap analysis to meet their business requirements. Implemented and supported a custom software product across an enterprise level application. Supported numerous clients concurrently providing user support, database management, script writing, testing, and issue management to resolution. Team lead in designing and building a custom industry-specific software product, utilizing best-of-breed functionalities. Co-developed a marketing plan for same. Show less



Matrix Logistics / Dillon Companies

• Project Manager / IT Department Manager

  • Aug 1995 - May 1998

  Led a team of 14 IT professionals. Responsible for department budget. Developed reports to track key performance indicators for executive level management. Facilitated communications between business stakeholders and the project groups to ensure that all requirements were met. Responsible for creating detailed requirements, managing software development resources and testing custom software for an automated warehouse. Prepared and delivered status reports and presentations to the… Show more Led a team of 14 IT professionals. Responsible for department budget. Developed reports to track key performance indicators for executive level management. Facilitated communications between business stakeholders and the project groups to ensure that all requirements were met. Responsible for creating detailed requirements, managing software development resources and testing custom software for an automated warehouse. Prepared and delivered status reports and presentations to the Project Executive Committee. Developed and documented functional business processes and guidelines for warehouse personnel. Show less