John Schlim
Cloud Specialist at B2W Software- Claim this Profile
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English -
Topline Score
Bio
Credentials
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Microsoft Certified: Azure Fundamentals (In Progress)
Microsoft
Experience
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B2W Software, A Trimble Company
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United States
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Software Development
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100 - 200 Employee
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Cloud Specialist
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Oct 2021 - Present
● Manage the migration process to cloud servers. This involves working with clients to plan and execute a smooth transition for bringing their SQL data to the B2W Cloud Servers and adjusting their user’s to the new workflows involved● Assist Technical Support team as a Cloud related escalation point● Troubleshoot and resolve any SQL server related issues for clients hosted within the B2W Cloud● Troubleshoot and resolve issues with our IIS hosted web application and citrix based application in the cloud● Schedule and perform B2W Software updates and installs for B2W Cloud clients● Handle inbound emails and phone calls related to clients that are hosted on a B2W Cloud Server● Maintain a well-organized case list within Salesforce ● Document relevant hosted client information within Confluence● Document bug reports and feature requests to development teams within Jira Show less
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Technical Support Engineer
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Jan 2020 - Oct 2021
Handle incoming calls and emails to resolve issues for clients.
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Christianbook
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United States
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Retail
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1 - 100 Employee
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Web Developer Internship
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May 2018 - May 2019
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University of New Hampshire Advancement
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New Hampshire, United States
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Information Technology Technical Assistant
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Sep 2016 - May 2019
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Education
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2016 - 2019
University of New Hampshire
Bachelor’s Degree, Computer Science
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