Experience

British Pearl

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Product Owner

  • Jun 2018 - Present



Topia

• Senior Product Manager

  • Jul 2016 - Jun 2018

  Responsible for the underlying technology platform reporting to the Chief Product Officer. Responsible for the definition of Product Strategy, Roadmaps and Business Cases for the underlying Topia technology platform. Worked closely with the Sales & Solutions organisation to ensure the roadmap met an evolving go to market strategy and key customer requirements. Led the selection, implementation and roll out of a new industry leading customer facing analytics solution to over 70 enterprise customers. Led multiple projects to re-architect and enhance key system functionality in support of customer requirements. Acting as Product Owner for technology teams located in the UK and Estonia ensuring requirements and priorities are understood and delivered using an agile methodology. Show less



Oxygen Finance

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Head of Product

  • Aug 2013 - Jun 2016

  Recruited as the first Product Manager in the organisation, reporting into the CTO. Responsible for the definition of Product Strategy, Roadmaps and Business Cases across multiple product areas including Early Payment, CRM and Business Analytics. Led the implementation of a new Product Roadmap process for the business. Led the process to adopt new tools across the business and with external development teams to support Agile Product Development. Acting as Product Owner for teams located in the UK and USA ensuring requirements and priorities are understood and delivered. Show less



Betfair

• United Kingdom
• Software Development
• 400 - 500 Employee

• Head of Sports Products

  • Apr 2005 - May 2013

  Led the Sports Product Team, reporting into the Chief Product Officer. Responsible for the definition of Product Strategy, Roadmaps and Business Cases for the Betfair sports products across all B2C channels. Led a multi-million pound project to select, integrate and launch a new Sportsbook product onto betfair.com across mobile and web channels following a review of the sports go to market strategy. This led to a £10M increase in gross win 6 months after launch. Led a number of projects to enhance customer experience, meet regulatory changes, increase transactional performance and provide operational efficiencies. Grew the Sports Product team from 1 to 4 people and mentored and developed team members to build an engaged and high performing team. Built good relationships with senior Commercial, Marketing, Technology, Operational and Regulatory stakeholders within Betfair as well as with key customers and technology suppliers. Defined and maintained the product roadmap through agreement of key stakeholders and knowledge of industry trends, competitor products, supplier capabilities and customer feedback. Monitored product performance and analytics to ensure key product metrics are achieved and to drive ongoing incremental improvements. Worked alongside the User Experience teams to develop and enhance the customer interface through an iterative process of prototyping and user testing. Engaged with the Project Management function to ensure project dependencies are understood, communicated and tracked in a complex and fast changing environment. Show less



T-Mobile UK

• London, United Kingdom

• Product Manager

  • Jul 2002 - Apr 2005

  Product Manager for a mobile services platform (e.g. Download, Payment, Messaging, Location and Authentication) for Content Partners across the European T-Mobile branded operators. Assessed the impact of future customer propositions to define and prioritise the Product Roadmap, translating propositions into well-defined system and process requirements. Coordinated with other Product development streams to ensure the delivery of end-to-end functionality. Led the generation of the business case for each software release with input from Marketing, Technology and Finance functions. Show less



Nokia

• Finland
• Telecommunications
• 700 & Above Employee

• Senior Analyst/Designer

  • Mar 2000 - Jul 2002

  Responsible for the definition of detailed use cases and functional and non-functional requirements for the Nokia Mobile Portal product. Responsible for the definition of detailed use cases and functional and non-functional requirements for the Nokia Mobile Portal product.



CSC

• United States
• Information Technology & Services
• 700 & Above Employee

• Senior Consultant

  • Sep 1996 - Mar 2000

  Worked in team leading roles in the Telecommunications and Manufacturing industry sectors. Led a team in the successful specification, configuration and implementation of a Kenan Arbor Customer Care and Billing implementation for Digitel, a start-up GSM operation in Venezuela. Led customer teams in Business Process Re-engineering and the design and implementation of Lean Manufacturing Systems for a number of Aerospace and Engineering organisations in the UK and India. Worked in team leading roles in the Telecommunications and Manufacturing industry sectors. Led a team in the successful specification, configuration and implementation of a Kenan Arbor Customer Care and Billing implementation for Digitel, a start-up GSM operation in Venezuela. Led customer teams in Business Process Re-engineering and the design and implementation of Lean Manufacturing Systems for a number of Aerospace and Engineering organisations in the UK and India.