Experience

PromoWorks

• United States
• Advertising Services
• 100 - 200 Employee

• Senior Client Service Manager

  • 2006 - Present

  Key leader in successful development of 20-year KraftHeinz account resulting in 58k plus events and over $15MM in program revenue in the last 5 years alone. Instrumental in development and growth of Chobani account leading to over 24k events and close to $8MM in program revenue since 2015. Successful onboarding and development of new client, California Milk Advisory Board, leading to first year revenue growth of over $1MM. Collaboratively develop and manage impactful and successful in-store shopper engagement/sampling programs for national retail grocery chains, marketing agencies and CPG manufacturers. Clearly define program scope and suggest initiatives to expand business for assigned clients while effectively managing program timeline, budget and costs to ensure quality execution as well as margin expectations. Engage with clients and continually search for ways to increase customer satisfaction throughout complete project life cycle. Foster, nurture, and maintain strong client relationships to secure additional business opportunities. Show less



Hub Group Distribution Svcs

• United States
• Hospitals and Health Care

• Client Service Manager

  • 2002 - 2006

  Directly supported and administered retail fixture installation and remodeling programs for national retail chains, fixture manufacturers, and brand marketers. Provided high-impact program support to increase Blockbuster Video account revenues from $500K annually to $10M+ per year, positioning HGDS as sole provider of installation/remodeling and project management services to Blockbuster. Significantly lowered HGDS warranty revisits by participating in establishing Distribution Center to handle all aspects of Blockbuster remodel installations including materials order management, pick/pack by store, quality control, and just-in-time shipping to store location. Instrumental in development of Citibank account leading to over $2MM in revenue growth and additional business opportunities. Managed client extranet to provide customers with instant access to routine inquiries. Reduced customer cost and increased HGDS revenue by assisting with development of new service offerings in project management of third-party services, including architectural survey and floor planning services, electrical services, POS system services, exterior signage, and logistics/fulfillment. Slashed unused materials by over 90% to decrease customer expenses as well as HGDS costs for reverse logistics and storage. Implemented PeopleSoft software to track issue resolution and trends, successfully enhancing efficiency and reducing in-bound customer queries to call center by 80%. Show less