Experience

Blue Wire

• United States
• Telecommunications
• 1 - 100 Employee

• Owner/President

  • Feb 2012 - Present

  Blue Wire LLC is a full service, electrical and low voltage contractor specializing in the installation and project management of commercial Electrical, Voice, Data, Fiber, Access Control and CCTV. Our knowledge and experience enables us to understand the needs of our customers and translate them into practical and cost-effective solutions. Blue Wire is committed to providing a “customer first” type of service and installation experience. Our reputation is built on quality installation, timely completion, competitive pricing, and customer satisfaction.



American Cable and Telephone

• Operations Manager

  • Jul 2011 - Mar 2012

  Evaluate staffing requirements, hire and train new employees (total of 5), and oversee employee performance. Supervise a staff of 11, develop work schedules, and assign tasks; plan and oversee employees’ daily activities through coordination with other department heads Develop, implement, and enforce policies, goals, objectives, and procedures; improved completion percentage from 45% to 75%; consult with directors and staff members regarding policy changes and P&L percentages. Review performance data Weekly to determine productivity and progress toward goals as well as to find cost reduction and program improvement opportunities.



Comcast

• United States
• Telecommunications
• 700 & Above Employee

• Technical Operations Supervisor

  • Nov 2002 - Jun 2011

  Supervised a team of technical services personnel providing service and installation activity for a customer base of 40,000. Training technicians on test equipment usage and troubleshooting techniques. Quota management to include, entering daily quota into CableData based on technecians schedules. Manage technician schedule coordination with network operations center. Ensure the proper completion of all scheduled or on-demand service or maintenance work by coordinating and mentoring team on fair and business practical methods. Develop staff training quality measurement guidelines and minimum requirements. Proactively support and motivate technician training and continually monitor progress and training schedules.