Junior Engineer

• Jan 2021 - Present

TeamKnowhow Manager

• Nov 2016 - Jan 2021

I managed a skilled team of technical staff in a fast moving and often challenging environment (the busiest tech bub in the country); supported on-site manufacture repairs for Apple and Samsung and played an integral role in provision of technical support for a variety of other manufactures, including Huawei and Sony; provided informed feedback so as to modify and correct any ongoing departmental issues; took a key part in delivering best quality customer services to the highest professional standards and also liaised successfully with all internal and external stakeholders, including customers and suppliers. Show less

Knowhow Repair Desk

• Jan 2015 - Oct 2016

Providing technical support for clients with laptops and desktop computers. Troubleshooting windows operating systems from XP to windows 10. As well as physical component repairs e.g. hard drive changes to ram installations. Also ensuring software was running smooth and efficient as possible. Providing technical support for clients with laptops and desktop computers. Troubleshooting windows operating systems from XP to windows 10. As well as physical component repairs e.g. hard drive changes to ram installations. Also ensuring software was running smooth and efficient as possible.