John Roger Elgaran

Network Engineer at Gamma Interactive Inc
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Contact Information
us****@****om
(386) 825-5501
Location
Makati, National Capital Region, Philippines, PH

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Credentials

  • Google Cloud Essentials
    Google Cloud Skills Boost
    Apr, 2023
    - Nov, 2024
  • CCNA Security Bootcamp Training
    Rivan IT Training Systems Corp.
    Jun, 2019
    - Nov, 2024
  • Linux Bootcamp Training
    Rivan IT Training Systems Corp.
    Mar, 2018
    - Nov, 2024
  • CCNA Routing and Switching with CompTIA A+ Bootcamp Training
    Rivan IT Training Systems Corp.
    Jun, 2017
    - Nov, 2024
  • NSE 1 Network Security Associate
    Fortinet NSE Certification Program
    Mar, 2023
    - Nov, 2024
  • Cisco Certified Network Associate Routing and Switching (CCNA)
    Cisco
    Dec, 2017
    - Nov, 2024

Experience

  • Gamma Interactive Inc
    • Philippines
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Network Engineer
      • Jul 2021 - Present

      • Rotation shift (Morning-Mid-Night) • Handle day to day Global Network support (Local office and overseas) • Implement Infrastructure improvements and new office projects • Handle third party VoIP services (Comsschoice and Samespace) • Managed LAN to SD-WAN using Cisco devices and FortiGate Firewall • Implement High availability LAN to SD-WAN • Managed SSLVPN for remote management • Managed IPsec tunnel for Main and branch office connection • Configure Point-to-point link for branch-to-branch office connection • Managed FortiGate Firewall for Network access and Policies • URLs and Servers Whitelisting• Cisco switch configuration • Collaboration with other Team for functional task and projects • Handles GCP, AWS, and OCI (Firewall Instance for Cloud VPN) • Handles FortiClient EMS server for managing Cloud VPN endpoints • Documentation (MSP ticketing, RFC, Project Plan, and How to) • Conducting Internal training for knowledge sharing Show less

    • System and Network Operation Center Engineer
      • Aug 2020 - Dec 2021

      • On prem and Cloud base Network and System monitoring • Back-office sites monitoring • Data analysis and comparison • Reporting and presentation • Managed monitoring tools (Zabbix, PRTG, PingPlotter, and FortiAnalyzer)

    • Senior Technical Support Officer
      • Apr 2020 - Aug 2020

      • Team management • ServiceDesk chat, call and email response• L1 Technical Assistance and Support related to Computer Network, System, Hardware and Software

    • Technical Support Officer
      • Oct 2019 - Apr 2020

      • L1 Technical Assistance and Support related to Computer Network, System, Hardware and Software

  • Avasia Information System
    • Pasig, National Capital Region, Philippines
    • Technical Support Engineer
      • May 2018 - Jun 2019

      • POS installation and troubleshooting Assigned as IT Local Support at Alexander Mann Solutions (Makati City) • L1 Technical Assistance and Support related to Computer Network, System, Hardware and Software • Asset inventory • POS installation and troubleshooting Assigned as IT Local Support at Alexander Mann Solutions (Makati City) • L1 Technical Assistance and Support related to Computer Network, System, Hardware and Software • Asset inventory

  • TeleTech
    • Egypt
    • Telecommunications
    • 700 & Above Employee
    • IT On-the Job Training
      • Nov 2016 - Feb 2017

      • IT support (Desktop troubleshooting ) • IT support (Desktop troubleshooting )

Education

  • STI College
    Bachelor of Science - BS, Information Technology
    2013 - 2017

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