John Robertson

Key Holder at Born in Scotland
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Contact Information
us****@****om
(386) 825-5501
Location
Edinburgh, Scotland, United Kingdom, UK

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Bio

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Credentials

  • HR Virtual Experience Program Participant
    GE
    Jan, 2023
    - Nov, 2024
  • Young Professionals Business Work Experience Certificate
    Certopus
    Aug, 2022
    - Nov, 2024

Experience

  • Born in Scotland
    • United Kingdom
    • Retail
    • 1 - 100 Employee
    • Key Holder
      • Mar 2023 - Present

      My duties within this role involve independently opening and closing the shop, including management of the till and float when on shift, managing tasks and administration for the day, working independently to maximise sales, maintaining a high standard of cleanliness on the shop floor, dealing with any issues faced by customers, or the business, and completing daily banking and record keeping. Occasionally, I have run the shop for 1–2-week periods on my own, which has enabled me to truly develop my leadership and adaptability skills, maintaining contact with wider management, whilst ensuring the store runs in an efficient manner, maintaining adequate levels of stock, cleanliness, organisation and more. Show less

  • Amazon
    • United States
    • Software Development
    • 700 & Above Employee
    • Customer Service Associate
      • Aug 2022 - Jan 2023

      Working within the CS Retail team My role at Amazon included working largely independently to maintain excellent levels of communication between the company and customers. I developed high levels of administration, as it was required to track what has been completed for customers and highlight wider systematic issues. My role taught me the importance of actively listening to customers, developing skills of empathy, and understanding to deescalate any issues that may have arisen. Additionally, I further developed my problem resolution skills, often using my initiative to generate solutions to complex customer issues. Show less

  • M&S SSP Group
    • Edinburgh, Scotland, United Kingdom
    • Team Member
      • Apr 2022 - Jul 2022

      My duties within the role included providing polite, efficient service, adapting to suit customers’ needs, helping to achieve store targets, handling customer issues, following procedures and protocols, maintaining store displays in accordance with brand standards, supervising and helping on self-service tills, maintaining health and safety standards throughout shift, and beginner supervisory training. My role at M&S Simply Food, although cut short due to a short period of family illness, enabled further development of my customer service skills through the customer facing nature of the role. Additionally, by completing beginner supervisory training, I was able to further develop my teamwork and leadership skills, something in which I think would be beneficial in another job role. Show less

  • Foxtons Bar
    • United Kingdom
    • Restaurants
    • 1 - 100 Employee
    • Section Waiter
      • Nov 2019 - Sep 2021

      Duties included delivery of high standard customer service in a fast-paced restaurant setting, hosting, taking bookings and deposits through telephone, sitting customers, order taking and input into a POS system, supervising junior staff members, managing a group/s of tables, food running, cash handling, vast knowledge of food/drinks menu, upselling, general cleaning and tidying of the restaurant. My job at Foxtons has not only taught me how to effectively work in a team, but also the importance of communication. It has also enabled me to develop my customer service skills by engaging with customers on every shift. I enjoyed greeting customers and putting a smile on their face, proving the best service possible. I frequently worked under the pressure of a full restaurant while remaining calm and completing my job to a high standard. Show less

Education

  • The University of Edinburgh
    Master of Arts - MA, Social Policy & Politics
    2021 - 2025
  • The University of Edinburgh
    Student-Led, Individually-Created Course (SLICC), Independent Research Project - Edinburgh's Affordable Housing Crisis
    2023 - 2023
  • The Open University
    SCQF 7 YASS Course, Portales: beginners’ Spanish (L194)
    2020 - 2021
  • Auchmuty High School
    Advanced Higher, Higher, National 5, Multi/Interdisciplinary Studies
    2015 - 2021

Community

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