Experience

PropertyRoom.com

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Shipping Clerk

  • Apr 2016 - Present

  • Researching various items for listing on police auction website • Greets customers, picks will-call orders, provides excellent customer service assistance, problem solving, and creative solutions • Filling various roles within the company, able to quickly switch roles as needed • Picking items for shipping, printing shipping labels, packing items appropriately • Imaging items for listing on police auction website • Researching various items for listing on police auction website • Greets customers, picks will-call orders, provides excellent customer service assistance, problem solving, and creative solutions • Filling various roles within the company, able to quickly switch roles as needed • Picking items for shipping, printing shipping labels, packing items appropriately • Imaging items for listing on police auction website



Systor Systems UK Ltd

• United Kingdom
• IT Services and IT Consulting

• Customer Support Lead

  • Mar 2003 - Apr 2015

  • Front line customer support via live chat, email, and telephones • Maintain record of daily data communication transactions, problems and remedial actions taken, and installation activities • Supervise and coordinate subordinate's actions relating to all aspects of customer service including customer escalation issues • Develop training materials and procedures and train users in the proper use of hardware and software • Troubleshoot with customers to remedy hardware problems they have encountered • Sell hardware to customers • Coordinate with vendors for merchandise repair or replacement according to product warranties • Sent and received purchase and RMA packages, printed labels via UPS Worldship, packed boxes, created and shrinkwrapped pallets, utilized pallet jacks, dollies, tape guns, box cutters, and power screw drivers. Show less



Regal

• United States
• Entertainment Providers
• 700 & Above Employee

• Customer Service Representative

  • Nov 2006 - Jun 2014

  • Selected Employee of the Month for March 2007 and March 2011 • Greets guests, assemble food orders, and operate point-of-sale terminals J WORK EXPERIENCE • Projectionist solely responsible for the timely beginning of over twenty movies per night, operating Sony, NEC-brand projectors • Maintains cleanliness of entire concession stand including cooking equipment, counters, glass display cases, condiment areas, preparation areas, and stock rooms • Selected Employee of the Month for March 2007 and March 2011 • Greets guests, assemble food orders, and operate point-of-sale terminals J WORK EXPERIENCE • Projectionist solely responsible for the timely beginning of over twenty movies per night, operating Sony, NEC-brand projectors • Maintains cleanliness of entire concession stand including cooking equipment, counters, glass display cases, condiment areas, preparation areas, and stock rooms



AMF

• South Africa
• Religious Institutions
• 500 - 600 Employee

• Shift Lead

  • Jun 1997 - Mar 2003

  • Trained managers in the use of AdVantage bowling software • Tended to all aspects of customer relations including greeting customers, coordinating birthday parties, league events, and managing league information • Trained managers in the use of AdVantage bowling software • Tended to all aspects of customer relations including greeting customers, coordinating birthday parties, league events, and managing league information