Experience

Unified

• United States
• Technology, Information and Internet
• 200 - 300 Employee

• Project Coordinator

  • Oct 2022 - Present

  Overall support and managing campaign and account team for a digital marketing industry Overall support and managing campaign and account team for a digital marketing industry



Windstream

• United States
• Telecommunications
• 700 & Above Employee

• Senior Project Coordinator

  • Mar 2019 - Jun 2022

  Job Description for Project Manager • Handles inbound/Outbound Calls • Resolves project issues • Collects necessary information from clients and different department teams • Communicate updates to Clients/Stakeholders via email • Organize/facilitate and document conference meetings with the client • Organize requests to different departments and teams • Analyze Projects to identify the root cause of the issue • Project implementation • Process device shipping and coordinate • Handles escalation request • Assist field technicians/tech vendors with the configuration of equipment and network for the client. • Analyze monthly projects for turn up and revenues • Software Implementation and Configuration ex. Office suite software- a business application cloud video conferencing, online meetings, and mobile collaboration wrapper above Zoom. VOIP-Voice over internet protocol is a software used for phone systems, DIDs, electronic Fax (eFax), alarm lines, DVL Digital Voice Line for businesses, and Mac Authentication for Avaya Phones this is the process of changing from IP address to MAC auth. I also worked with a field technician to configure this software and technology for the client. Show less



Tata Group

• India
• Executive Offices
• 700 & Above Employee

• Customer Service Specialist

  • Jan 2015 - Aug 2016

  Customer Service Representative- Tata January 14. 2015-August 30,2016 Tata Consultancy Services Account: Australian Gas and Lights Customer Care Specialist Job Description for Customer Care LOB • Handles inbound/outbound calls. • Resolves customer billing and service issues. • Troubleshoots electrical and gas issues of customers. Job Description for Collections LOB • Collect payments for overdue bills. • Negotiate with customers to pay their bills. • Resolves all kinds of payment issues like missing payments and refunds. Show less



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• • Feb 2014 - Jan 2015

  Job description: • Conducts tools certification for newly hired agents. • Supports newly hired agents on their calls during the pre-nesting phase.• Takes over escalation calls when needed. • Conducts huddles and discussions on the class.

• • May 2011 - Jan 2015

  May 30. 2011 to January 7. 2015TeleperformanceAccount: AT&T American Postpaid Customer Care Specialist 2nd Floor North Parking Building Mall of Asia, Pasay City, PhilippinesJob description: • Handles inbound/outbound calls.• Responds to customer calls using product knowledge.• Resolves customer questions and issues.• Works to build customer confidence in the brand.• When applicable, promotes opportunities for additional products and services.• Provides technical assistance to customers for mobile phones• Investigates possible fraud issue on customer’s account. Show less