Experience

Ardent Credit Services Ltd

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Managing Director

  • Jun 2017 - Present

  Established in 1997, and celebrating its 25th year, Ardent Credit Services Ltd t/a Debt & Revenue Services provides 1st or 3rd party early arrears collections and 3rd party debt recovery services with long-standing blue chip client relationships. Ardent leverages its digital capabilities alongside traditional collection methods to deliver a tailored and targeted approach to collections with circa 60% of all payment transactions now digitally self-served. Our vision is to be recognised and respected as a market leader in the provision of collection and debt recovery services whilst putting customers and their interests at the heart of our decisions. Strong customer satisfaction scores underpin this vision with 94% of responses scoring Ardent as "very helpful" or "helpful" across 107,000 customers surveyed with a 19% response rate of 20,000 customers (Feb 2022). Our 3 core values: Passionate - We feel strongly and emotive about about getting things right. Dedicated - We understand what's important and apply the right level of effort. Thoughtful - We carefully consider our approach and take the right actions. Show less



Credit Services Association

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Non-Executive Director & Former President / Chair

  • Feb 2009 - Feb 2023

  Non-Executive Director since 2009. Vice President from 2014 to 2017. President / Chair from 2017 to 2020. The Credit Services Association (CSA) is the only National Association in the UK for organisations active in the debt collection and purchase industry. The Association, which has a history dating back to 1906, has 300 member companies which represent 90% of the industry, and employ 11,000 people. At any one time its members hold up to £60 billion for collection, returning £4 billion in collections to the UK economy per annum. As the voice of the collections industry, our vision is to build confidence in debt collection by making the entire process clear, easy to understand and less stressful for all those involved. Further information on the CSA can be found at: http://www.csa-uk.com Show less



Bill Gosling Outsourcing

• Canada
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Commercial Director - Allied International Credit (UK) Ltd / Consultant - Silk Credit Management Ltd

  • Aug 2014 - Jun 2017

  From September 2014 to January 2016 as Director and Principal Consultant with Silk Credit Management Ltd., I worked consultancy assignments in the Debt Purchase and Debt Recovery Industry. Completed Assignments: Commercial Collection Services Ltd t/a "CCS Collect" - January 2015 to December 2015 Critiqom Ltd (formerly Document Outsourcing Ltd) - January 2015 to December 2015 Lowell Financial Ltd - March 2015 to September 2015 akinika Debt Recovery Ltd (Capita) - September 2014 to March 2015 From January 2016 to June 2017, I was Commercial Director for Allied International Credit (UK) Ltd., part of Canadian owned Bill Gosling Outsourcing Holding Corp., which provides contact centre services employing 1,900 staff across call centres in the UK, Canada, USA and the Philippines. Show less



iQor Recovery Services Ltd

• Managing Director (UK & Canada)

  • Jul 2004 - Aug 2014

  Accountable for 500 UK staff from offices in Preston and 650 in Canada reporting directly to the Group COO and part of the New York based iQor Group of 17,500 employees operating from 39 collection centres in the USA, Canada, Philippines, Mexico, Panama, Hong Kong, India & UK. Restructured and rebuilt the failing and unsellable UK business from losses of £2.08m into an award winning Debt Collection Agency with pre-tax profits of £4.5m when sold to Capita in March 2013 for £43m. Remained with the UK business as Managing Director of the re-named akinika Debt Recovery Ltd to form part of Capita's new Debt & Legal Division. Show less



Robinson, Way & Co Ltd

• Sales & Marketing Director

  • Jun 1994 - Jul 2004

  Consumer & Commercial Debt Recovery and Debt Purchase. Achieved sustained growth whilst maintaining margin, building Revenue from £8.8m to £19.1m and Pre-Tax Profit from £2.7m to £6.1m. Personally negotiated and won over 25 Debt Purchase Contracts between 2001 to 2004 with balances of £345m at combined purchase price of £20.6m. Personally won numerous new clients including Thames Water, Vodafone, T-Mobile, Capital One, BT, Barclaycard, Barclays Bank, and Severn Trent Water. Introduced vertical market account management and new client acquisition strategy, together with proven & successful format for formal tenders. Show less



The Infocheck Group Ltd (Equifax)

• Sales & Marketing Director

  • Nov 1986 - Jun 1994

  Business Information & Credit Reference Agency. Grew Revenue from £4.6m in 1991 to £13.6m in 1994. Built direct national salesforce from 3 in 1986 to 65 in 1994. Established telemarketing department of 35 staff producing 50% of all new business appointments and customer service team of 35. Established national network of 7 sales & support offices. Business Information & Credit Reference Agency. Grew Revenue from £4.6m in 1991 to £13.6m in 1994. Built direct national salesforce from 3 in 1986 to 65 in 1994. Established telemarketing department of 35 staff producing 50% of all new business appointments and customer service team of 35. Established national network of 7 sales & support offices.



CCN Systems Ltd (Experian)

• Business Analyst / Training Manager

  • 1982 - 1986

  Business Information & Credit Reference Agency Business Information & Credit Reference Agency



Dun and Bradstreet Ltd

• Business Analyst / Reporting Supervisor

  • 1979 - 1982

  Business Information & Credit Reference Agency Business Information & Credit Reference Agency