Experience

Volkswagen Financial Services Canada

• Canada
• Financial Services
• 1 - 100 Employee

• Workplace Solutions Technician

  • Dec 2022 - Present



Ontario Association of Certified Engineering Technicians and Technologists (OACETT)

• Canada
• Civic and Social Organizations
• 1 - 100 Employee

• IT Generalist

  • Jan 2020 - Oct 2022

  •Providing day-to-day support to staff for hardware, software, and network printers/multi-function devices •Utilizing MS Active Directory to create/manage accounts, as well as administering Group Policies •Experience with Office 365 account administration and license allocation •Experience with Dynamics CRM in back-end administration including managing security roles, customizations/solutions, processes, flows, etc. •Imaging laptops and desktop PCs, and deployed patches and updates •Purchase ordering and asset allocation of hardware including desktops, laptops, and network peripherals •Project coordination for OACETT’s new CRM (Dynamics CRM) •Monitoring network traffic security, and connectivity across the company •Provisioning and re-routing cabling in the data centre



Michael Hill

• Australia
• Retail
• 700 & Above Employee

• Desktop/Systems Analyst

  • Dec 2016 - Mar 2019

  • Provided day-to-day tiers 1/2/3 support to head office and store staff for desktops, laptops, and network printers/multi-function devices • Utilized MS Active Directory to create/manage accounts, as well as administering Group Policies • Experience with Office 365 account administration and license allocation • Experience with Dynamics 365 (Dynamics AX) in back-end administration • Experience with Windows Server 2008 and 2012 R2 and SQL Server to perform server maintenance, patch updates, service restarts, and SQL query / database management • Imaged laptops and desktop PCs and deployed patches and updates using Microsoft SCCM and/or MS PowerShell • Purchase ordering and asset allocation of hardware including desktops, laptops, network peripherals, and mobile devices (iPhones) • Project coordination for new stores including vendor and contractor management, and IT asset management • Complete IT infrastructure set up of new stores (LAN configuration, hardware/POS install), and complete tear down and re-assembly of network racks (switches/routers) of existing stores as part of troubleshooting and/or maintenance • Utilized VMware vSphere to manage virtual servers • Monitored global network traffic security, and connectivity across the company • Use of Cisco Meraki/MDM (Mobile Device Management) for enterprise cloud monitoring and management of company hardware (PCs/mobile phones/tablets) • Provisioned and re-routed cabling in the data centre • Configuration of Cisco routers and switches • Attended Managers’ meetings country-wide to provide new and recurring IT training to Regional and Store Managers



Peel Regional Police

• Law Enforcement
• 700 & Above Employee

• Analyst - IT Service Desk

  • Mar 2015 - Oct 2016

  • Provided first level support/troubleshooting to civilian staff and Police Officers for desktops, laptops, and network printers/multi-function devices • Managed administrative roles in NICHE Records Management System • Managed user permissions for MS Active Directory accounts, providing access to shared resources such as network folders and calendars • Replaced security tokens while maintaining an up-to-date inventory database • Configured and deployed 2700+ security authentication cards (SafeNet eToken 3400) for offsite corporate resources access for all PRP staff • Utilized BMC Track-It! ticketing system for change and incident management, while adhering to Peel Regional Police - IT Services' SLA • Coordinated Change Requests for the Change Advisory board • Involved in multiple projects including representing Service Desk with the Application Whitelisting project being applied force-wide



Burlington Public Library

• Canada
• Libraries
• 1 - 100 Employee

• Systems Support Technician

  • Feb 2014 - Mar 2015

  • Troubleshot hardware and software issues, as well as printing and network connectivity issues for both staff computers and PACs (Public Access Computers) in all 7 branches • Performed routine Microsoft Exchange database and ILS (Integrated Library System) backups • Imaged and deployed new computers to replace faulty staff machines and PACs • Performed routine maintenance and patching to PACs • Provided IT training to newly hired library staff • Trained in and utilized ManageEngine ServiceDesk Ticketing System • Troubleshot, configured, and deployed Apple, Android, and Windows 8 tablets



Dufferin-Peel Catholic District School Board

• Network Analyst (Co-op)

  • Sep 2012 - Dec 2012

  • Tested, diagnosed, replaced, deployed, and configured HP and 3Com LAN switches in both elementary and secondary school sites • Tested and diagnosed faulty Ethernet ports in various sites • Monitored network traffic and connectivity across the school board • Provisioned and re-routed cabling in the data centre • Configured and imaged Avaya BCM Telephone System • Tested, diagnosed, replaced, deployed, and configured HP and 3Com LAN switches in both elementary and secondary school sites • Tested and diagnosed faulty Ethernet ports in various sites • Monitored network traffic and connectivity across the school board • Provisioned and re-routed cabling in the data centre • Configured and imaged Avaya BCM Telephone System



Dufferin-Peel Catholic District School Board

• Mississauga, ON

• Field Support / Service Desk (Co-op)

  • Jan 2012 - Apr 2012

  • Deployed desktop computers for various departments (Assembling hardware components, imaging, and setting up computer and user settings, Active Directory setup) • Assisted users with Windows hardware/software issues (MS Outlook, MS Office, Windows XP/7, Network Printers) • Trained in HEAT self-service ticket management and escalated tickets to appropriate technicians • Assisted in Macintosh to Windows switchover projects in various elementary school sites • Deployed desktop computers for various departments (Assembling hardware components, imaging, and setting up computer and user settings, Active Directory setup) • Assisted users with Windows hardware/software issues (MS Outlook, MS Office, Windows XP/7, Network Printers) • Trained in HEAT self-service ticket management and escalated tickets to appropriate technicians • Assisted in Macintosh to Windows switchover projects in various elementary school sites



FlightNetwork.com

• Canada
• Travel Arrangements
• 1 - 100 Employee

• Travel Consultant

  • Aug 2008 - Mar 2009



Thomas Cook Group plc

• Travel Arrangements
• 700 & Above Employee

• Travel Consultant

  • Sep 2007 - Aug 2008