Experience

Multrees Investor Services

• United Kingdom
• Financial Services
• 100 - 200 Employee

• IT Support Analyst

  • Sep 2023 - Present



First Sentier Investors

• Australia
• Investment Management
• 400 - 500 Employee

• Application Support Analyst

  • Jun 2021 - Aug 2023



Barclays Corporate & Investment Bank

• United States
• Financial Services
• 700 & Above Employee

• Equity Finance

  • Jul 2020 - May 2021



Leidos

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Application Support Analyst

  • Jan 2016 - Jul 2020



IBM Global Business Services

• Support Analyst

  • Apr 2014 - Jan 2016

  Primary responsible for the infrastructure support of Royal Sun Alliance insurance products; whilst undertaking standby duties to carry out weekly maintenance of the RSA Home Insurance websites by liasing with a number of 3rd party vendors to ensure work carried out in designated time frame;Responsible for the identifying of common Problem Incidents, and then liasising with Problem Incident Manager to develop and release appropriate resolution with 3rd party suppliers;Providing daily reports on the performance of the RSA Home Insurance website. Show less

• Information Systems Engineer

  • Apr 2011 - Apr 2014

  Worked within the CRM Application Support Team,Primarily responsible for the software support of the GT6 software product used within the ScottishPower UK Call centres, using Unix shell scripting, PL/SQL and text procedural language on a daily basis and also undertaking standby duties on a rota basis to provide a 24x7*365 service to support ScottishPower GT-X software out with normal working hours;Release, change and configuration administrator for associated changes with the GT software which includes attending CRB meetings, and interacting with both internal and external parties;Latterly worked in a Junior Business Analyst Role, with the FIS Programme at ScottishPower. Show less



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Information Systems Engineer

  • Apr 2010 - Apr 2011

  Worked within the CRM Application Support Team,Primarily responsible for the software support of the GT6 software product used within the ScottishPower UK Call centres, using Unix shell scripting, PL/SQL and text procedural language on a daily basis and also undertaking standby duties on a rota basis to provide a 24x7*365 service to support ScottishPower GT-X software out with normal working hours; Release, change and configuration administrator for associated changes with the GT software which includes attending CRB meetings, and interacting with both internal and external parties; Show less



SAIC

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Information Systems Engineer

  • Jun 2001 - Mar 2010

  Worked within the CRM Application Support Team,Primarily responsible for the software support of the GT6 software product used within the ScottishPower UK Call centres, using Unix shell scripting, PL/SQL and text procedural language on a daily basis and also undertaking standby duties on a rota basis to provide a 24x7*365 service to support ScottishPower GT-X software out with normal working hours; Release, change and configuration administrator for associated changes with the GT software which includes attending CRB meetings, and interacting with both internal and external parties; Show less



ScottishPower

• United Kingdom
• Utilities
• 700 & Above Employee

• Information Systems Engineer

  • Jul 1998 - Jun 2001

  Worked as a Knowledge Base Author, developing knowledge bases to be used at the ScottishPower ServiceDesk in order that they could increase first line fixes or be able to gather enough information to route call to correct support team Worked as a Knowledge Base Author, developing knowledge bases to be used at the ScottishPower ServiceDesk in order that they could increase first line fixes or be able to gather enough information to route call to correct support team