Experience

Adams Street Partners

• United States
• Venture Capital and Private Equity Principals
• 200 - 300 Employee

• Senior Associate - IT Operations and Security

  • Mar 2019 - Present



CIBC Bank USA – (SHI Technolgies Consultant)

• Greater Chicago Area

• End User Support Specialist

  • Jul 2018 - Feb 2019

  • Deliver desk-side support to bank employees • Prioritize and escalate incidents and requests in ticketing system • Image desktop computers, laptops, and tablets • Prepare conference room A/V equipment for meetings • Deliver desk-side support to bank employees • Prioritize and escalate incidents and requests in ticketing system • Image desktop computers, laptops, and tablets • Prepare conference room A/V equipment for meetings



University of Illinois - Gies College of Business IT Services

• Urbana-Champaign, Illinois Area

• Helpdesk Assistant

  • Jan 2018 - May 2018

  • Provide basic IT services to the College of Business employees • Troubleshoot computer hardware, network connectivity, and print services • Install and configure various software • Manage classroom computer and projector operations • Provide basic IT services to the College of Business employees • Troubleshoot computer hardware, network connectivity, and print services • Install and configure various software • Manage classroom computer and projector operations



Jump Trading Group

• United States
• Financial Services
• 700 & Above Employee

• Tech Services Assistant

  • Jun 2017 - Aug 2017

  • Worked on site full-time for top client Jump Trading at the Tech Services helpdesk • Responsible for installs, moves, adds, and changes surrounding the trading community • Developed skills in hardware maintenance, software deployment, and logistics • Proficient working with Dell, HP, and Cisco hardware • Became comfortable using Microsoft System Center Configuration Manager • Configured Cisco VOIP phones • Worked on site full-time for top client Jump Trading at the Tech Services helpdesk • Responsible for installs, moves, adds, and changes surrounding the trading community • Developed skills in hardware maintenance, software deployment, and logistics • Proficient working with Dell, HP, and Cisco hardware • Became comfortable using Microsoft System Center Configuration Manager • Configured Cisco VOIP phones



Cboe Global Markets

• United States
• Financial Services
• 700 & Above Employee

• IT Operations Intern

  • Jun 2014 - Aug 2016

  • Communicated with clients to verify contact information, schedule connection tests, etc. • Organized vital information in Microsoft Word and Excel • Crafted an Excel spreadsheet to allocate appropriate network bandwidth for each firm • Migrated data from outdated Excel spreadsheet to (GestioIP) IP Address Management Database • Communicated with clients to verify contact information, schedule connection tests, etc. • Organized vital information in Microsoft Word and Excel • Crafted an Excel spreadsheet to allocate appropriate network bandwidth for each firm • Migrated data from outdated Excel spreadsheet to (GestioIP) IP Address Management Database



Buckingham Athletic Club

• United States
• Hospitality
• 1 - 100 Employee

• Locker Room Attendant

  • Jun 2012 - Aug 2012

  • Cleaned locker room facility • Assisted in the kitchen • Built exceptional communications skills interacting with members of the club • Cleaned locker room facility • Assisted in the kitchen • Built exceptional communications skills interacting with members of the club