John Ramone Rodriguez
Record Retriever at Records On Time- Claim this Profile
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Topline Score
Bio
Credentials
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EF SET certification C1
EF Standard English Test (EF SET)Aug, 2023- Oct, 2024
Experience
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Records On Time
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IT Services and IT Consulting
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1 - 100 Employee
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Record Retriever
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Aug 2023 - Present
The job consists of collecting medical records from health care providers, such as a physician's office or hospital, and then performing data entry services to place the relevant information in a secure database. The job consists of collecting medical records from health care providers, such as a physician's office or hospital, and then performing data entry services to place the relevant information in a secure database.
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Accedo Technologies
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Nicaragua
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Contact Center Manager
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Jan 2022 - Jul 2023
Supervisor in charge of 12 to 15 people. Reducing attrition to 5%. Engagement, consolidating, giving support, coaching. Increasing the NPS metrics to 80%. Develop and organize the policies and procedures of establishments. Increasing the quality and efficiency of agents to 95%. Assign, coordinate and review projects and programs. Hire, train, direct and motivate staff
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supoort team
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Dec 2021 - Jan 2022
Hire, train, direct and motivate staff to resolve problems that arise, such as customer complaints and supply shortages
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Customer Service Agent
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Aug 2021 - Nov 2021
Increasing the quality and efficiency of agents to 95%. Assign, coordinate and review projects and programs. Hire, train, direct and motivate staff
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Teleperformance
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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customer service agent
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Sep 2020 - Dec 2021
Worked as an operation agent, was promoted to support the new hires, and was responsible for redirecting the product knowledge process. My team did increase training by 95%. Increasing knowledge and making agents productive in less time than 1.5 to 2 months.Assist staff with administrative or technical problems.
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Agent supoort
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Jan 2021 - Jul 2021
Worked as an operation agent, was promoted to support the new hires, and was responsible for redirecting the product knowledge process. My team did increase training by 95%. Increasing knowledge and making agents productive in less time than 1.5 to 2 months. Assist staff with administrative or technical problems.
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Philomela Call
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Colombia
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Telecommunications
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1 - 100 Employee
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Sales Representative
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Dec 2019 - Aug 2020
Responsible for the below-outlined duties. Sale of intangible and tangible products, such as skin care products. Schedule delivery or shipping Customer retention. Helping other agents increase sales. Responsible for the below-outlined duties. Sale of intangible and tangible products, such as skin care products. Schedule delivery or shipping Customer retention. Helping other agents increase sales.
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Education
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2011 -
Universidad Nacional Experimental de los Llanos Centrales 'Rómulo Gallegos'
3, Servicios sanitarios/Ciencias de la salud, general
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