Experience

Smart DCC

• United Kingdom
• IT Services and IT Consulting
• 400 - 500 Employee

• Project Manager (Contract)

  • Mar 2023 - Present



Purnell Consultant Services Ltd

• Director

  • Jan 2011 - Present



Assurant

• United States
• Insurance
• 700 & Above Employee

• Digital Project Manager (Contract)

  • May 2022 - Nov 2022



Mercer

• United States
• Professional Services
• 700 & Above Employee

• Senior Project Manager (Contract)

  • Aug 2020 - Mar 2022

  Delivery of a portfolio of Wealth Management & Health Insurance Offshoring projects within a Global Offshoring Programme. Delivered in excess of 400 roles, and an annual run-rate saving of $18.5m, from locations in the UK, Ireland, US, Canada & Latin America to locations in India & Portugal; - Management of Onshore & Offshore Senior Business Stakeholders, in the delivery of multiple process work streams, overcoming the challenges of all delivery being remote - Key Governance Management & Reporting to Programme Director and Programme Steering Group, of financial & benefits delivery, exceptions management of costs & timescales and the modelling, assessment and approval of Change Control - Effective control of portfolio costs and benefits through financial reporting and reviews with Programme & Business Finance teams - Ensured comprehensive control processes were in place, and functioning effectively, to track and evaluate the progress of operational delivery, and to secure stakeholder sign-off for final transfers of work - Management of Project Managers in the UK, Ireland, India & North America, providing support & challenge to maintain delivery against Programme targets Show less



Home Retail Group PLC

• United Kingdom
• Retail
• 700 & Above Employee

• Project Manager (Contract)

  • Jul 2017 - Dec 2019

  • Managed the design, build, implementation & completion of two key customer redress strategies within the overall Business Transformation Programme at Argos Financial Services, delivering £3.5m of payments to over 175k customers. • Defined the requirements for the delivery of customer contact & redress payments, in conjunction with 3rd party specialist service provider, covering data definition; data production & transfer; customer redress processes; cross-organisational processes and financial reconciliation • Managed the full project lifecycle through Design, Build, Testing, Implementation & Project Closure. Included all Project Governance & Approval Documentation, Stakeholder Reporting, Implementation Schedule of Events and Operational MI Reporting • Worked cross-programme with PM’s delivering tranches of customers into Redress Strategies, and the ongoing Operational Planning & Scheduling with Internal & 3rd Party delivery. • Delivered a suite of changes to the AFS Complaints Department, based on a full compliance review against FCA Complaints Regulations (DISP). • Full review of Processes & Procedures against regulations, agreement of new processes and implementation of changes • Implementation of related changes to the Complaints Management System (Aptean Respond), and establishment of governance processes for the management of future customisations. Show less



Royal Bank of Scotland Business

• United Kingdom
• Banking
• 700 & Above Employee

• Project Manager (Contract)

  • Jan 2017 - May 2017

  - Conducted a Review of Key Business Processes across the Business Directs function, with a focus on Business Controls Identification. - Delivery of Approved Business Process Maps via Business Stakeholders. - Conducted a Review of Key Business Processes across the Business Directs function, with a focus on Business Controls Identification. - Delivery of Approved Business Process Maps via Business Stakeholders.



Future Williams & Glyn Team - RBS

• Banking
• 1 - 100 Employee

• Business Change Project Manager (Contract)

  • Jan 2015 - Sep 2016

  Managed an agenda of Business Change, through a team of PM’s & BA’s, to support the Business Directs function within the Williams & Glyn delivery; incorporating all Project Governance, Risk reporting & Operational Risk Assessments; • Managed the Data Processes & Organisational Design for the migration of 20,000 customers from the Corporate Banking to Business Directs functions. • Delivery of a new operational tools & processes, from design to implementation, to manage the lending & account opening functions within the team. • Implementation of heightened Operational Governance in the team, through establishment of Operations Forums, SLA/KPI reporting, usage of operational forecasting tools & review frameworks to ensure suitable controls were being exercised within the team. Show less



RBS

• United Kingdom
• Banking
• 700 & Above Employee

• Change Manager (Contract)

  • Jan 2012 - Dec 2014

  Delivering new products & improved services within the Retail Banking Current Account area, through the full project lifecycle from requirements to implementation. Delivered online & offline implementations, working with Business & IT stakeholders, and matrix managing onshore & offshore resources and 3rd party suppliers. Management of Platform Design for the software supporting the reconciliation function in the RBS Divestment Programme. Delivering new products & improved services within the Retail Banking Current Account area, through the full project lifecycle from requirements to implementation. Delivered online & offline implementations, working with Business & IT stakeholders, and matrix managing onshore & offshore resources and 3rd party suppliers. Management of Platform Design for the software supporting the reconciliation function in the RBS Divestment Programme.



Imago Consulting Ltd

• United Kingdom
• Business Consulting and Services

• Associate

  • Jan 2011 - Jun 2011

  Supporting a manufacturing business in delivering change alongside an ERP platform implementation (Microsoft Dynamics). • Established new business processes and change activity to support centralised capacity planning across multiple business functions & sales administration, with identifiable commercial benefits. • Conducted a review of credit control processes across multiple internal companies, and developed unified processes, based on concrete, actionable recommendations, to strengthen areas of weakness identified during review. Show less



TalkTalk Business

• United Kingdom
• Telecommunications
• 400 - 500 Employee

• Head of Business Migrations & Integration

  • Apr 2010 - Jan 2011

  Led a team of 6 Project managers, delivering key software implementation & business change projects, and driving the decision making process on project prioritisation; • Took control of a failing industry-mandated project, and delivered into implementation on time, through a re-prioritisation of deliverables and proactive management of Testing, Issues Management & Resources. • Delivered Salesforce.com implementation from Business Case to roll-out via a matrix-managed, cross functional team. • Delivered a customer-base migration from legacy to strategic platforms, to a non-movable deadline – ensuring data integrity, establishing new processes and developing customer communications. Show less



Santander

• Spain
• Banking
• 700 & Above Employee

• Senior Project Manager

  • Nov 2008 - Apr 2010

  Responsible for successfully delivering Payment Services Directive Compliance for the Santander UK Group of companies (Santander, A&L, Abbey, Cater Allen), across sites in London, Liverpool, Milton Keynes & Bradford. Responsible for successfully delivering Payment Services Directive Compliance for the Santander UK Group of companies (Santander, A&L, Abbey, Cater Allen), across sites in London, Liverpool, Milton Keynes & Bradford.



Alliance & Leicester

• Financial Services
• 100 - 200 Employee

• Programme Manager

  • Sep 2007 - Nov 2008

  A programme to deliver a replacement for the majority of the legacy Ledgering, Accounting and Customer Database systems. Responsible for ensuring that the Initial Design Phase delivered customisations within a budget of 2,000 mandays (£3m), whilst maintaining a fit for purpose proposition, and for managing the delivery of 10 Project Managers.• Successfully delivered design by working with cross-functional business & IT teams, including vendor (Accenture) resource, to identify business-critical requirements• Pro-active stakeholder management at both Board & Operational level to ensure business was kept informed & recommendations were endorsed Show less

• Senior Manager, Banking & Accounts

  • Jul 2006 - Sep 2007

  Responsible for managing a department of 100 staff, and for leading the successful operational integration of image & workflow technology into existing business processes;• Restructured teams and cross-skilled team members & managers to deliver greater efficiency whilst maintaining operational & risk controls• Delivered a reduction in headcount of 20%, whilst protecting business performance

• Project Manager

  • Sep 1994 - Jul 2006

  • Project Managed the sale of A&L Merchant Services for £81.5m, including the development of the operational & legal framework which would allow the buyer to operate within the UK acquiring market.• Led a team of Project Managers delivering £8m cost savings across over 10 small & medium sized projects in a Cost Base Review, through implementation of automation in account application & at Post Office branches• Project Managed the delivery of a number of online payments services include www.billpayments.co.uk, www.internationalpayments.co.uk and Internet Banking. Show less