John Pritchard-Williams
Senior Support Analyst at InfraTech Systems Limited- Claim this Profile
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Bio
Domenico Maria Giffone
John is a great, dependable, Team player with excellent engineering, troubleshooting and communication skills. His dedication to issues reproduction and resolution is astonishing. Watching him formulate theories, looking for validation or refutation always based on solid evidences was a fantastic way to see the scientific method put into practice. His knowledge and application of statistics in data analysis has greatly contributed to consolidating the results of our work and paving the way for a systematic approach to root cause analysis. I will always be grateful to him for teaching me the 1.5 * IQR 'rule' His depth of knowledge, the vision, collaboration and inspiration he provided to colleagues, others across the organisation and clients, made him one of the most sought after engineers to work with. Anyone who has had the chance to work with him will tell you the same.
Domenico Maria Giffone
John is a great, dependable, Team player with excellent engineering, troubleshooting and communication skills. His dedication to issues reproduction and resolution is astonishing. Watching him formulate theories, looking for validation or refutation always based on solid evidences was a fantastic way to see the scientific method put into practice. His knowledge and application of statistics in data analysis has greatly contributed to consolidating the results of our work and paving the way for a systematic approach to root cause analysis. I will always be grateful to him for teaching me the 1.5 * IQR 'rule' His depth of knowledge, the vision, collaboration and inspiration he provided to colleagues, others across the organisation and clients, made him one of the most sought after engineers to work with. Anyone who has had the chance to work with him will tell you the same.
Domenico Maria Giffone
John is a great, dependable, Team player with excellent engineering, troubleshooting and communication skills. His dedication to issues reproduction and resolution is astonishing. Watching him formulate theories, looking for validation or refutation always based on solid evidences was a fantastic way to see the scientific method put into practice. His knowledge and application of statistics in data analysis has greatly contributed to consolidating the results of our work and paving the way for a systematic approach to root cause analysis. I will always be grateful to him for teaching me the 1.5 * IQR 'rule' His depth of knowledge, the vision, collaboration and inspiration he provided to colleagues, others across the organisation and clients, made him one of the most sought after engineers to work with. Anyone who has had the chance to work with him will tell you the same.
Domenico Maria Giffone
John is a great, dependable, Team player with excellent engineering, troubleshooting and communication skills. His dedication to issues reproduction and resolution is astonishing. Watching him formulate theories, looking for validation or refutation always based on solid evidences was a fantastic way to see the scientific method put into practice. His knowledge and application of statistics in data analysis has greatly contributed to consolidating the results of our work and paving the way for a systematic approach to root cause analysis. I will always be grateful to him for teaching me the 1.5 * IQR 'rule' His depth of knowledge, the vision, collaboration and inspiration he provided to colleagues, others across the organisation and clients, made him one of the most sought after engineers to work with. Anyone who has had the chance to work with him will tell you the same.
Experience
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InfraTech Systems Limited
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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Senior Support Analyst
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Apr 2022 - Present
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Pegasystems
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United States
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Software Development
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700 & Above Employee
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Client Support Team Lead
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Mar 2019 - Sep 2021
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Support Engineer
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Apr 2009 - Mar 2019
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Vignette
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United States
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Advertising Services
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Support Engineer
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2005 - 2009
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Amdocs
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Telecommunications
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1 - 100 Employee
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Support Engineer
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2003 - 2004
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Cimage
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Spain
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Industrial Machinery Manufacturing
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1 - 100 Employee
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Support Engineer
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1996 - 2002
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Fujitsu UK
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United Kingdom
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IT Services and IT Consulting
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200 - 300 Employee
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Bug Admin
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Aug 1993 - Aug 1994
Bracknell-01 site ICL-Fujitsu. University Sandwich Year. Bracknell-01 site ICL-Fujitsu. University Sandwich Year.
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Education
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1990 - 1995
Coventry University
BSC, Computer Science
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