Experience

IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Applicaiton lArchitect • Network Security Services • IBM, CIO

  • Jun 2020 - Present

  Responsible for design and development of software applications and automation to deploy network firewall rules on one of the largest corporate networks. This enables IBM’s most significant business partners/vendors/suppliers to connect to IBM’s internal network and IT resources in a safe and controlled fashion using Palo Alto Network and ServiceNow technology.

• Technical Program Manager • IT Monitoring Systems • IBM, CIO

  • Jan 2016 - Jun 2020

  Responsible for creating an AI based server monitoring service to detect server performance anomalies ahead of actual outages and reporting them to support personnel. Transformed server infrastructure monitoring to a cloud based New Relic and Thousand Eyes based service to modernizing and replace IBM’s aging on-premises server monitoring infrastructures. Served as the principle technical and relationship contact for all vendor monitoring systems.

• Leader and 1st Line Manager • Website Monitoring Solutions • IBM, Global Services

  • Jan 2013 - Jan 2016

  Service manager responsible for creating a customer experience monitoring and reporting service for IBM commercial websites. Accomplishments include deployment and operating synthetic monitoring solutions from Hewlett Packard Gomez, IBM Website Availability, and driving technical requirements into new product features.

• Various networking and software product development and management positions

  • May 1982 - Jan 2013

  Various technical and management positions in IBM Networking product development, IBM Software product development, and IBM Global Services infrastructure management for IBM customers.