Experience

Randstad Sourceright

• Netherlands
• Human Resources Services
• 700 & Above Employee

• Recruiting Specialist - Randstad Sourceright supporting Google

  • May 2022 - Present



Qualified Staffing

• United States
• Staffing and Recruiting
• 200 - 300 Employee

• Sourcing Specialist

  • Dec 2021 - Mar 2022

  • Was responsible for sourcing candidates through Indeed, ZipRecruiter, LinkedIn, and Virginia Workforce services for a variety of clients requiring positions ranging from technical and human resources to skilled labor. • Used my understanding of the open job positions to review resumes and make the most efficient decisions to maximize company efficiency. • Conducted pre-screen phone interviews with potential clients. • Recorded client information in Avionte Bold software and updated accounts as needed. • Used Excel to keep track of client status throughout the hiring process. • Communicated with candidates throughout the initial hiring process to ensure a smooth interview process. • Communicated with multiple office branches ranging from Michigan to the East Coast in order to provide efficient workflow. • Navigated cold calls with potential candidates and created interest. • Proficient with working purely remote utilizing company provided equipment. • Position was terminated due to company downsizing. Show less



WorldStrides

• United States
• Education Administration Programs
• 700 & Above Employee

• Retention Specialist

  • Jan 2019 - Apr 2020

  Was responsible for increasing revenue by preventing cancellations and negotiating special payment plans for individual participants. Had a strong working knowledge across WorldStrides products, policies, work flows, and platforms and performs across these with a quantifiable bias towards productivity, efficiency, and quality. Worked with a focus on meeting payment thresholds, which included: clear communication, active listening, negotiations, issue diagnosis and resolution. Collaborated with the Customer Service Team to ensure callers receive a smooth transition from Customer Service to the Payment Desk. Was responsible for assisting high risk customers by using alternative payment plans while following approved metrics to meet payment thresholds. Maintained accurate financial records for each account I was assigned. Was responsible for proactively monitoring daily reports and following up on problematic accounts alerting customers of our internal reservation on hold process. Displayed product knowledge by educating customers on product value, payment options including processing fees and written agreements. Was responsible for executing our collections process on non-responsive accounts with outstanding balances. Worked with numerous accounts on a consistent basis forming effective account rep to customer relationships. Utilized active listening and de-escalation skills to ensure client satisfaction including irate customers. Worked in tandem with multiple other departments including Accounting, Sales, Customer Service, Operations, and information technology. Created organized and detailed documentation in company CRM. Utilized Microsoft office suite including Microsoft Outlook to manage client correspondence. Provided management with real time feedback and recommended revised procedures aimed at increasing department efficiency. Terminated due to COVID-19 affecting the travel industry, thus leading to the removal of my department altogether from WorldStrides Show less



Westminster-Canterbury of the Blue Ridge

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Lead Server

  • Feb 2018 - Jan 2019

  Responsible for building relationships with members and serving customers for five separate restaurants. As a lead, responsible for training new team members and tracking progress. Provided proactive customer service to all members and customers. Provide proper table service during meals to ensure all customer needs are met in a timely manner. Follow established sanitation guidelines to ensure a clean and safe environment for residents and staff. Stock and replenish essential items in dining areas for preparation of each meal. Effectively communicate customer needs to kitchen staff for delivery of service. Provide supervisors with customer feed-back to ensure appropriate follow-up and customer satisfaction. Prepare and process guest checks for accuracy of proper billing. Additional duties as assigned. Show less



Keswick Hall

• United States
• Hospitality
• 1 - 100 Employee

• Room Service Supervisor/Server

  • Jun 2015 - Jan 2018

  Key contributor in achieving and maintaining a five star Forbes rating Applied Forbes 5 star standards Managed and trained new employees on all aspects of proactive service Trained restaurant servers/food runners Positions held: Room Service, Restaurant and Banquet Server, Room Service Supervisor Responsible for inventory management for the Food and Beverage department Checked with customers to ensure that they are enjoying their experience and took action to correct any problems Setup and decorate dinning and banquet rooms for weddings, anniversaries, meetings and special events Show less