Operations Support Specialist

• Dec 2021 - Present

Technical Support Specialist

• Nov 2020 - Dec 2021

• Provided technical support for customers using Sparklight ISP’s internet, email, cable television, and VoIP phone services • Assists with configuration of SOHO routers and set-up email accounts and settings for customers • Determine whether customers are in need of service calls and reported outages to the NOC using a variety of tools including GIS mapping software, SNR readings, and tracert • Provide notes of every interaction into the Singleview ticketing system • Provided technical support for customers using Sparklight ISP’s internet, email, cable television, and VoIP phone services • Assists with configuration of SOHO routers and set-up email accounts and settings for customers • Determine whether customers are in need of service calls and reported outages to the NOC using a variety of tools including GIS mapping software, SNR readings, and tracert • Provide notes of every interaction into the Singleview ticketing system

Service Technician

• Sep 2017 - Nov 2020

• Utilized inventory management software to document and organize supplies across multiple company sites • Employed GPS and geofencing technology to track and locate supplies as well as maintain accurate utilization records • Delivered commercial drywall and paint supplies to job sites across the Front Range using a commercial driver's license • Utilized inventory management software to document and organize supplies across multiple company sites • Employed GPS and geofencing technology to track and locate supplies as well as maintain accurate utilization records • Delivered commercial drywall and paint supplies to job sites across the Front Range using a commercial driver's license