Experience

Tripadvisor

• United States
• Software Development
• 700 & Above Employee

• API Account Manager

  • Dec 2021 - Present

• API Support Analyst/Engineer

  • Aug 2019 - Dec 2021

  Triage issues and assist in onboarding for supplier and partner API connections. Also assisting with triage and organization of bugs experienced by users in our internal systems.

• Senior Advisor

  • Aug 2018 - Aug 2019

  Part of the management team guiding the team of advisors through general processes and assisting in the creation of new projects.Did quality assessments on cases done by advisors in the Supplier Support team. Did hiring and interviews for advisors in our offshore offices. Acted in place of account manager for accounts that are managed by the Supplier Support and need escalated assistance. Triaged technical issues within the platform during a launch of the supplier's new product building platform. Show less

• Supplier Support Advisor

  • Sep 2017 - Jul 2018

  Managed the content in products sold on TripAdvisor and Viator websites. Investigated payment issues for suppliers when payments were not made. Approved and reviewed products and accounts. Handled phone calls and online chats from these suppliers as well.



Pioneer Valley Underground

• Amherst, MA

• Editor In Chief

  • Sep 2016 - Present

  Founded a blog that posts features, and reviews of live and recorded about the Pioneer Valley DIY music scene. Founded a blog that posts features, and reviews of live and recorded about the Pioneer Valley DIY music scene.



Medicaledibles.com

• Remote

• Freelance Writer

  • Oct 2017 - Aug 2019

  Wrote articles and product reviews centered on the legal recreational and medical cannabis industry in the United States. Wrote the content for their country-wide map that delves into the laws of each state. Wrote articles and product reviews centered on the legal recreational and medical cannabis industry in the United States. Wrote the content for their country-wide map that delves into the laws of each state.



Jolly SEO

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Freelance Copywriter

  • Jun 2017 - Aug 2019

  Did various copywriter jobs focusing in on SEO capabilities for accounts taken on by the Jolly content group. Did various copywriter jobs focusing in on SEO capabilities for accounts taken on by the Jolly content group.



Artscope Magazine

• United States
• Book and Periodical Publishing
• 1 - 100 Employee

• Freelance Writer

  • Sep 2015 - Jun 2017

  Reviewed exhibits in the Western region of Massachusetts for the Bi-Monthly issues.

• Intern

  • Jun 2015 - Sep 2015

  Writing about exhibits and other such art functions occurring throughout the Southern New England area. Copy editing the email blast that goes out bi-weekly. Editing and designing the website.



Yes Computers

• United Kingdom
• 1 - 100 Employee

• Sales Associate

  • Sep 2013 - Jun 2017



The Rainbow Times

• Newspaper Publishing
• 1 - 100 Employee

• Freelance Writer

  • Apr 2016 - Dec 2016

  Wrote about LGBTQ issues concerning the Western Massachusetts community. Wrote about LGBTQ issues concerning the Western Massachusetts community.



Vanyaland

• Music
• 1 - 100 Employee

• Freelance Writer

  • Mar 2016 - Sep 2016

  Wrote live show reviews and conducted interviews with bands that came through the Boston area. Wrote live show reviews and conducted interviews with bands that came through the Boston area.



Boston Globe Media

• United States
• Online Audio and Video Media
• 700 & Above Employee

• Living & Arts Co-op Intern

  • Dec 2015 - Jun 2016

  Do basic organizational work for the Living & Arts department. Also pitch and write articles on various subjects. Do basic organizational work for the Living & Arts department. Also pitch and write articles on various subjects.



Daily Hampshire Gazette

• United States
• Newspaper Publishing
• 1 - 100 Employee

• Arts Desk Intern

  • Jan 2015 - May 2015

  Writing feature articles on various arts events in the area. Interviewing artists, doing album reviews, and previewing shows in the Hampshire County area. Writing feature articles on various arts events in the area. Interviewing artists, doing album reviews, and previewing shows in the Hampshire County area.



Neighborhood News

• Fairhaven, MA

• Town Meeting Correspondent

  • Jun 2014 - Aug 2014

  Covering the town of Fairhaven's Conservation Commission meeting and producing a story for the free local publication after each meeting. Covering the town of Fairhaven's Conservation Commission meeting and producing a story for the free local publication after each meeting.