John-Paul Rowland

Senior Business Development Manager at Alea
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Contact Information
us****@****om
(386) 825-5501
Location
Malta, MT

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5.0

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Štefan Švec

JP is an asset to any team. Not only Live Dealer product-focused. As a team member or a leader, he earns my highest recommendation. He became my friend, not only because of his amazing industry knowledge. No matter how tense a meeting was, JP made sure everyone left with a smile. A nice guy with a personality and a good heart. A proper hard worker and team member. Miss u in Playtech, bro!

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Experience

  • Alea
    • Spain
    • Gambling Facilities and Casinos
    • 1 - 100 Employee
    • Senior Business Development Manager
      • Sep 2023 - Present

  • BetGames
    • Lithuania
    • Software Development
    • 1 - 100 Employee
    • VP Europe, Asia & the Americas
      • Jan 2022 - May 2023

    • Sales Director Europe
      • Jun 2021 - Jan 2022

  • Playtech
    • United Kingdom
    • Software Development
    • 700 & Above Employee
    • Sales Manager - Live Product
      • Feb 2020 - Jun 2021

  • Authentic Gaming
    • Malta
    • Gambling Facilities and Casinos
    • 1 - 100 Employee
    • Commercial Manager
      • Mar 2018 - Nov 2019

  • Paddy Power
    • Ireland
    • Entertainment Providers
    • 700 & Above Employee
    • VIP Customer Experience Agent
      • Jan 2016 - Mar 2018

      • Managing multiple VIP & potential VIP accounts used for both personal & commercial activity.• Dealing with multiple queries on all products including development queries relating to B2B client apps & client's personal API’s.• Focusing on the growth of existing accounts and increasing customer’s expenditure over multiple platforms.• Reviewing budgetary data to maximise potential profit whilst ensuring customers are rewarded honestly.• Working closely with the VIP marketing team, product owners & account managers to maximise brand performance.• Building strong relationships with customers via multiple channels.• Hosting clients at social & sporting events, most recently hosting 20 VIP customers at Ascot racecourse.• Extensive experience with a variety of software systems and databases including Salesforce, Tableau & Playtech systems. Show less

    • Nightshift Customer Experience Agent
      • Jan 2016 - Oct 2016

      • Taking contact from clients via telephone, e-mail, live-chat and all social media.• Dealing with various queries regarding bet settlement on Sports, Exchange and various gaming and casino products.• Assisting customers with RG problems identify their issues and move forward to resolve them.• Verifying UK based and International clients.• Liaising with VIP customers to enable them to take full advantage of their accounts.• Keeping my colleagues motivated and positive.

  • NEVIS MARKETING LIMITED
    • United Kingdom
    • Wholesale
    • 1 - 100 Employee
    • Sales Office Manager
      • Feb 2008 - Sep 2015

      • Responsible for the general running and task managing of the office. • Managing customers’ accounts & providing them with up to date information. • Implementation of procedures making the sales office, administration & logistics more efficient & profitable. • Building strong relationships with customers through key account management . • Working alongside media & P.R companies to help promote products. • Supporting the Directors & regional sales managers in achieving targets & increasing sales revenue. • Assisting & delegating tasks in other various departments. Show less

Education

  • Bicton College
    Certificate in National Education, Outdoor Education
    2002 - 2004

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