John-Paul Fifita
Customer Services Manager at Acton International Marketing Limited- Claim this Profile
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Bio
Gelmar Palmes
JP was my Sales Operations Supervisor for nearly 2 years. I had also worked indirectly with him prior to joining the team. I did not hesitate to apply for the Sales Operations Executive role after learning that I will be directly reporting to him. Working with him was a pleasure because he was easy to deal with and greatly supportive, He exuded a lot of positivity which infected people around him. I found him to be resilient and adaptable in any environment and under various challenges.
Tom Beguely
JP has been a valued member of the S&OP Sales Operations team, leading a team of up to 8 Sales Operations Executives. He has delivered to stretch targets within DIFOT, forecast consumption, while increasing the engagement level in the team as well as customer satisfaction. JP has also been hands on when needed, showing his experience in working across business units to ensure improvement projects are embedded into the business without impacting BAU transactions. JP’s values also stand him in good stead. He has a calm demeanour, and is very people focussed whether it be his employees or the customer. He will also go the extra mile to make sure of the result. With his experience across Customer Service, Export Logistics, people management, I would not hesitate to recommend him in this line work.
Gelmar Palmes
JP was my Sales Operations Supervisor for nearly 2 years. I had also worked indirectly with him prior to joining the team. I did not hesitate to apply for the Sales Operations Executive role after learning that I will be directly reporting to him. Working with him was a pleasure because he was easy to deal with and greatly supportive, He exuded a lot of positivity which infected people around him. I found him to be resilient and adaptable in any environment and under various challenges.
Tom Beguely
JP has been a valued member of the S&OP Sales Operations team, leading a team of up to 8 Sales Operations Executives. He has delivered to stretch targets within DIFOT, forecast consumption, while increasing the engagement level in the team as well as customer satisfaction. JP has also been hands on when needed, showing his experience in working across business units to ensure improvement projects are embedded into the business without impacting BAU transactions. JP’s values also stand him in good stead. He has a calm demeanour, and is very people focussed whether it be his employees or the customer. He will also go the extra mile to make sure of the result. With his experience across Customer Service, Export Logistics, people management, I would not hesitate to recommend him in this line work.
Gelmar Palmes
JP was my Sales Operations Supervisor for nearly 2 years. I had also worked indirectly with him prior to joining the team. I did not hesitate to apply for the Sales Operations Executive role after learning that I will be directly reporting to him. Working with him was a pleasure because he was easy to deal with and greatly supportive, He exuded a lot of positivity which infected people around him. I found him to be resilient and adaptable in any environment and under various challenges.
Tom Beguely
JP has been a valued member of the S&OP Sales Operations team, leading a team of up to 8 Sales Operations Executives. He has delivered to stretch targets within DIFOT, forecast consumption, while increasing the engagement level in the team as well as customer satisfaction. JP has also been hands on when needed, showing his experience in working across business units to ensure improvement projects are embedded into the business without impacting BAU transactions. JP’s values also stand him in good stead. He has a calm demeanour, and is very people focussed whether it be his employees or the customer. He will also go the extra mile to make sure of the result. With his experience across Customer Service, Export Logistics, people management, I would not hesitate to recommend him in this line work.
Gelmar Palmes
JP was my Sales Operations Supervisor for nearly 2 years. I had also worked indirectly with him prior to joining the team. I did not hesitate to apply for the Sales Operations Executive role after learning that I will be directly reporting to him. Working with him was a pleasure because he was easy to deal with and greatly supportive, He exuded a lot of positivity which infected people around him. I found him to be resilient and adaptable in any environment and under various challenges.
Tom Beguely
JP has been a valued member of the S&OP Sales Operations team, leading a team of up to 8 Sales Operations Executives. He has delivered to stretch targets within DIFOT, forecast consumption, while increasing the engagement level in the team as well as customer satisfaction. JP has also been hands on when needed, showing his experience in working across business units to ensure improvement projects are embedded into the business without impacting BAU transactions. JP’s values also stand him in good stead. He has a calm demeanour, and is very people focussed whether it be his employees or the customer. He will also go the extra mile to make sure of the result. With his experience across Customer Service, Export Logistics, people management, I would not hesitate to recommend him in this line work.
Experience
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Acton International Marketing Limited
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Food and Beverage Services
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1 - 100 Employee
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Customer Services Manager
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Oct 2022 - Present
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Nexus Logistics
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Transportation, Logistics, Supply Chain and Storage
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1 - 100 Employee
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Account Executive
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Oct 2018 - Sep 2022
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Bluerock NZ Limited
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New Zealand
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Food and Beverage Services
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1 - 100 Employee
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Supply Planner (Contract)
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Aug 2018 - Oct 2018
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Fonterra
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New Zealand
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Food and Beverage Manufacturing
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700 & Above Employee
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Sales Operations Supervisor
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Sep 2014 - Jul 2018
Responsibilities* Leading 8x Sales Operation Executives to deliver exemplary customer service to our partners* Sales Operations Executive account execution* Ownership of customer accounts, removal of service delivery blocks and strong exception management* Reporting, KPI management and compliance* Manage and maintain strong stakeholder network* Develop people capability within team* Recruitment and training of new staff and quarterly reviewsKey Achievements* Team engagement – Gallup Q12, significant year on year improvement – 3.39/5 to 4.08/5 * Leading the smooth execution of China Food Service orders arriving within the quota period, helping achieve 2 million savings benefits for Fonterra.* Implementation of new Salesforce CRM platform * Customer value management survey – year on year improvement – 7.4/10 to 7.7/10* Lead customer warehouse transition ensuring master data, demand & process requirements updated and orders/deliveries micro-managed resulting in smooth transition with minimal disruption to supply. * Project Lead setting up new UHT milk supply for Fonterra Milk for Schools from Takanini to Waitoa factory* Negotiated critical supply issues – Avoid out of stock situation, airfreight and penalties from customers
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Documentation Manager
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Mar 2013 - Aug 2014
Responsibilities:* Leading and coaching 5x Export Documentation Co-ordinators to deliver best practice export documentation to customers* Export documentation process management* Ensure consistent process/service delivery execution adhered to* Identifying compliance risks and implementing process improvements to mitigate risks* Build people capability within the teamKey Achievements* Successful SAP Implementation, setting up new master data and processes* Transitioning customers export documentation from paper to electronic documents* Streamlining customer order process as part of SAP roll-out, resulting in 90k savings to Fonterra* Improving late documentation rate from 72% to 15% after 1 year of SAP implementation
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Export Operations Team Leader
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Feb 2010 - Jan 2013
Responsibilities:• Supervise and manage a team of 4x Export Operations Executives• Manage and nurture strong customer relationships with our export customers• Prioritise and set objectives for the Customer Services team• Promoting positive customer behaviours and quality culture within the team• Build effective working relationships with all customers and internal stakeholders• Maintain order and delivery cycle• Recruitment and training of new staff and quarterly performance reviewsAchievements in role* Streamlining order processing for customers saving Fonterra 60k in documentation costs* Identifying and disputing correct costs allocation with customer saving Fonterra 30k* Rebooking export shipments with cheapest shipping carrier saving Fonterra 20k
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Export Operations Executive
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Jul 2006 - Jan 2010
To effectively manage the export supply chain of shipments from NZ to international customers to ensure shipments are delivered to the customer in a timely manner.
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Logistics Planner
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Aug 2004 - Jun 2006
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Turners & Growers
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1 - 100 Employee
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Exports Co-Ordinator
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Mar 2002 - Jul 2004
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Education
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1998 - 2001
AUT University
Bachelor's Degree, Marketing -
1993 - 1997
Sacred Heart College, Auckland
Community
