John Paul Buccat

Senior Service Desk Analyst at Acuutech
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Contact Information
us****@****om
(386) 825-5501
Location
Metro Manila, National Capital Region, Philippines, PH

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Bio

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Credentials

  • FHT101
    CrowdStrike
    Jun, 2019
    - Nov, 2024
  • Engineering Cisco Meraki Solutions 1
    Cisco Meraki
    Apr, 2019
    - Nov, 2024
  • Palo Alto ACE 8.0
    Palo Alto Networks
    Feb, 2018
    - Nov, 2024
  • Cisco Certified Meraki Network Operator
    Cisco Meraki
    Jul, 2017
    - Nov, 2024
  • Mimecast Gateway Technical Professional
    Mimecast
    Mar, 2020
    - Nov, 2024
  • Cisco Certified Design Associate (CCDA)
    Cisco
    Sep, 2018
    - Nov, 2024
  • Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)
    Cisco
    Sep, 2015
    - Nov, 2024

Experience

  • Acuutech
    • United Kingdom
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Senior Service Desk Analyst
      • Feb 2021 - Present

  • Enablis Pty Ltd
    • Australia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • L2 Network Support Engineer
      • Jul 2017 - Feb 2021

      The scope of work involves network monitoring of customer’s network and internal network of other sites. Follow up with carrier for issue with the network. Ensure the High availability of the site has been met. Advise changes to Engineering Team to ensure uptime and reliability of network. Adhere to SLA or Service Level Agreement to ensure quality of service given to the customer. Perform basic System admin tasks such as managing Active Directory Accounts, updating user profile, add and delete applications subscriptions of company users, basic Office365 administration. Security Tools such as Mimecast for Email Security and Crowdstrike for Endpoint Security.Company is a Managed Service Provider (MSP) located in Sydney, Australia

  • Comscentre
    • Australia
    • Telecommunications
    • 1 - 100 Employee
    • Network Engineer
      • Nov 2016 - Jul 2017

      -Provide Level 1 Support in Customers-Conducts Initial Troubleshooting-Handling minor change request-Technician Assistance-Meraki Migration Support-Cisco Devices Support-Customer to Carrier Support-Assisted in Cutovers for biggest Travel Agency in AustraliaCompany is a Managed Service Provider (MSP) located in Australia -Provide Level 1 Support in Customers-Conducts Initial Troubleshooting-Handling minor change request-Technician Assistance-Meraki Migration Support-Cisco Devices Support-Customer to Carrier Support-Assisted in Cutovers for biggest Travel Agency in AustraliaCompany is a Managed Service Provider (MSP) located in Australia

  • AMA Education System
    • Philippines
    • Education Management
    • 400 - 500 Employee
    • Assistant Instructor
      • Jan 2015 - Dec 2016

      Cisco Instructor / It & Engineering Instructor Cisco Instructor / It & Engineering Instructor

Education

  • Mapua Institute of Technology
    Master’s Degree, Computer Engineering
    2015 - 2021
  • FEU Institute of Technology
    Bachelor’s Degree, Computer Engineering
    2010 - 2014

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