Assistant Property Manager

• Nov 2020 - Present

Property Management Associate

• Dec 2019 - Nov 2020

Managing a total of eight hundred units across seven buildings in Dumbo, Brooklyn. My general responsibility includes assigning tasks to the maintenance staff, managing vendors, and ensuring compliance with all applicable laws and company policies. Specific duties include: Coordinating with technicians and building staff for completion of turnovers in vacant units and repairs in occupied apartments. Working closely with a team of three Superintendents and three Handymen to ensure all areas in buildings are kept in optimal working order and are up to code. Supervising the distribution of security deposits, billing with accounting, deciding which damages are to be billed to the tenants, and explaining charges to residents. Managing the resident’s expectations for the completion of renovations and appliance swaps. Keeping expenditure low while maintaining the overall good appearance of the building and apartments by supervising work in-house. Signing off on invoices and assigning them to the appropriate properties through Avid Exchange. Performing pre-move and move-out apartment inspections via Happy Co to ensure that they are in the best possible condition before a new tenant gains possession. Addressing any issues in occupied and vacant homes and determining when to call in an outside vendor. Utilizing MRI for AMPs reporting, move-outs, rent ledger disputes, and clarifying errors with accounting. Working closely with accounting regarding charges, concessions, and prorated rents -- and remedying any discrepancies in the tenant’s rent ledgers. Managing and scheduling electricians, plumbers, painters, carpenters, HVAC/PTAC vendors, exterminators, elevator repair technicians, etc. for a broad range of jobs and confirming that ETAs and completion dates are in line with the resident’s expectations.  Identifying problems, collecting intel, and drawing valid conclusions to report to ownership

Resident Services Coordinator

• Nov 2014 - Dec 2019

Oversaw a high-end residential three hundred unit building in DUMBO Brooklyn, managing tenant needs and coordinating with building staff. Specific duties include: Managing new-tenant arrivals and move-outs. Performing walk-throughs with residents and guiding them through the move in process Establishing relationships with over five hundred tenants in two hundred and ninety units to adequately manage their needs. Act as an intermediary for residents, including fielding tenant queries regarding any building policies and services. Having an extensive knowledge of building protocol and systems to be able to act independently in case of emergency. Managing certification and scheduling of all third parties entering the building. Ensuring they have the proper insurance and paperwork to maintain building safety and standards. Coordinating building staff for various maintenance requests. Fielding calls and working closely with the leasing agents to ensure that prospective tenants are given an exceptional first impression of the building

Graphic Designer

• Oct 2013 - Nov 2014

Participated in creative decision-making and took direction in creating and revising images for a broad range of subjects, at this full-time internship.· Rendered illustrations for a children’s book and a youth voting campaign.· Created logos by hand and reworked them using Photoshop.· Designed several letterings for trade book.· Analyzed growth report data for client review presentations.· Provided social media strategy insight for new business proposals and conducted extensive market research.· Worked closely with the team to develop new strategies for growing and engaging audience and keeping track of social media trends.

Manager

• Apr 2013 - Nov 2013

Managed front of house operations for a boutique café in a busy section of Brooklyn.· Managed office operations by scheduling staff, coordinating deliveries, and maintaining inventory.· Trained new staff on company policies and food service regulations and familiarized them with the menu.· Facilitated accounting responsibilities by managing daily totals and reconciling accounts.· Oversaw the tracking of inventory and ordering of stock.· Coordinated marketing campaigns by managing social design and printing advertising material.