John Patrick Castillo

Senior IT Support Engineer (TEAM LEADER) at DBA Global Shared Services, Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
PH
Skills

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Credentials

  • ITIL Foundation Level
    Dion Training Solutions
    Feb, 2023
    - Nov, 2024
  • Deploying and Configuring Core TCP/IP Services (2014)
    LinkedIn
    Jun, 2022
    - Nov, 2024
  • IT Service Management: ISO20000
    LinkedIn
    Jun, 2022
    - Nov, 2024
  • Windows Server 2012 Active Directory: Management and Implementation
    LinkedIn
    Jun, 2022
    - Nov, 2024
  • Windows Server 2012: Configure Basic Microsoft Services
    LinkedIn
    Jun, 2022
    - Nov, 2024
  • Windows Server 2012: Install, Configure, and Administer Active Directory
    LinkedIn
    Jun, 2022
    - Nov, 2024
  • Windows Server 2012: Installation and Configuration
    LinkedIn
    Jun, 2022
    - Nov, 2024
  • Networking Foundations: Servers
    LinkedIn
    May, 2022
    - Nov, 2024

Experience

  • DBA Global Shared Services, Inc.
    • Australia
    • Outsourcing and Offshoring Consulting
    • 200 - 300 Employee
    • Senior IT Support Engineer (TEAM LEADER)
      • Sep 2022 - Present

      Team Leader (IT Support Division) Evaluate client’s IT related Operations Solutions for outsourcing requirements and advise innovative IT solutions. Provide Technical Support, including procedural documentation and relevant reports. Leads and directs teams to make sure that service level agreements (SLAs) are in place both in local and remote teams. Leads and directs support team and monitor all WIP task and jobs Prepares clients invoice for IT Services Managing the Admin and Support work Motivate the team (training and tutoring, conveying objectives and targets, setting targets, etc.) Manage teams’ performance and well-being Identify team goals and evaluate team progress Collaborate with the Infrastructure team on any projects and deployment Responsible for overseeing multiple site IT Resources request and operational requirements Collaborate with the Managers and Team Leaders to improve support services delivery Perform other related duties as may assigned by supervisor or management.Technical Support - IT Support Level 1 & 2 Performs level 1 and level 2 Support - Senior Associate tasks Performs level 1 and level 2 Support - Associate tasksClient Support Services (IT Support Services) Handles clients technical support request Liaise with Cloud vendor/purchase, renewals, and ticket support Deploy/Setup Cloud tools based on client requirements Liaise with client's staff with related resources access, setups, and knowledge baseOther (Admin Jobs) Technical Requirement for IT Supplies Liaise with IT Suppliers for the IT Requirements1. Liaise with vendors and procurement team2. Follow-up orders and for delivery items

    • Senior Information Technology Support Engineer
      • Sep 2015 - Jan 2023

      • Install and configure computer hardware, operating systems and applications;• Monitor and maintain computer systems and networks;• Troubleshoots system and network problems and diagnose and solve hardware or software faults;• Set up new users' accounts and profiles and dealing with password issues;• Provide technical support to employee or clients, either face to face or over the telephone to resolve and identify solution to computer problems.• Handling multiple Client Infratrusture and support system and applications.• Monitoring of Client MS Sharepoint to AWS backup.• Handling and monitoring all IT Documents(Infra, seatplan, Accountability, licenses, Inventory and Task Tracker).• Handling and Monitoring all Purchase items.• Monitoring and Handling staff Timesheet and Tickets.• To perform other related duties as may be assigned by superior.

Education

  • AMA University
    information Technology, Computer Systems Networking and Telecommunications
    2010 - 2015

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