Experience

CAHELP JPA

• United States
• Education Administration Programs
• 1 - 100 Employee

• Virtual Compliance Technician

  • Nov 2022 - Present



Excelsior Charter

• United States
• 1 - 100 Employee

• Instructional Facilitator

  • Aug 2016 - Dec 2022

  Victorville, CA Teaching Introduction, Intermediate computers. CompTIA A+ and Network+ certifications, Yearbook coordinator and Varsity E-Sports coach Setup and manage room domain controller Setup and manage student, club, computer accounts through Active Directory Configure and manage group policy

• Computer Technitian

  • Aug 2013 - Aug 2016

  Educational environment. Responsible for delivering quality customer service by providing technical and resource services in the installation, configuration, operation, maintenance, troubleshooting and diagnosis of network client (Window OS and Apple iOS) computer hardware, peripheral equipment, and software; to troubleshoot, and maintain local and wide-area network cabling; to diagnose network hardware and peripheral equipment, and to provide network end user support and assistance; and to… Show more Educational environment. Responsible for delivering quality customer service by providing technical and resource services in the installation, configuration, operation, maintenance, troubleshooting and diagnosis of network client (Window OS and Apple iOS) computer hardware, peripheral equipment, and software; to troubleshoot, and maintain local and wide-area network cabling; to diagnose network hardware and peripheral equipment, and to provide network end user support and assistance; and to support Excelsior applications. Helpdesk support technician MDM manager VoIP technician Hardware, software upgrades, troubleshooting, and repairs WAP management and installation Server configuration and installation Active Directory management Group Policy management Audio/Video installation, support, repair



Geek Squad

• IT Services and IT Consulting
• 700 & Above Employee

• Advanced Repair Agent

  • Jun 2006 - Apr 2013

  Apple Valley, Riverbank, Modesto, CA Customer service while identifying and troubleshooting hardware and software problems Network consultations Computer repair - hardware and software