Experience

KAR Global

• United States
• Motor Vehicle Manufacturing
• 500 - 600 Employee

• Online Sales & Service

  • May 2016 - Present

  Business partner to the GM, Dealer Sales team, auction operations management, and corporate support to ensure maximum leverage of ADESA.com services to increase sales. Build strong relationships with customers of ADESA.com through training, education and awareness to match the customer’s needs to the product offerings. Facilitate feedback from customers to assist with online sales initiatives and improvements and provide feedback to Regional Online Manager. Ensure prompt and courteous service to online customers and vendors. Resolve any online customer complaints in a friendly, courteous manner. Advise the General Manager of all serious complaints or incidents. Oversee online sales objectives, strategies, advertising and promotional programs, and ensure execution. Work with auction marketing department to drive key messaging at auction level and maximize use of all available communications materials available. Ensure photos of vehicles per company specifications are downloaded and available for online sale. Work with auction operations team to refine operational processes for online inventory to ensure operational excellence and maximize exposure to promote and sell inventory. Monitor and ensure compliance with all contractual customer, contractor and supplier agreements. Assist in assuring the inventory is in the proper designated areas of the lot at all times. Help with physical inventory on a periodic basis. Prepare and distribute weekly/monthly online performance reports including sales and buyer activity generated by auction sales team. Distribution includes GM, auction’s management team and Regional Online Manager.



Tom Wood Automotive

• United States
• Retail Motor Vehicles
• 200 - 300 Employee

• Internet Sales Manager

  • 2005 - 2016

  Respond to Internet customer inquiries and ensure that the dealership actualizes its maximum profit potential on Internet sales. Forecast based on 36% of estimated new and pre-owned sales. Steady increase from 2009-2016 total units sold. Manage Internet Leads; set and confirm appointments; Assign leads to salespeople; Follow-up & manage salespeople to optimize sales closings; Communicate with sales managers status of leads; Accurately source leads in CRM • Report Daily Internet sales to Sales Managers & General Manager • Manage Websites: update with special pricing, Photograph pre-owned inventory, add description of pre-owned inventory, communicate with Zimmerman, cars.com, Autotrader and other third par- ty sources to ensure inventory is feeding properly and sites are updated on a timely basis.