John Nixon

Consultant at Convergence Acceleration Solutions/CAS Group
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Contact Information
us****@****om
(386) 825-5501
Location
Austin, Texas, United States, US

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5.0

/5.0
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Joshua Kaldon

John's dedication to problem solving combined with his down to earth, charismatic personality made him a key player in supporting the various groups at AMD. John is a great resource and would be a great addition to any team.

Steven Metzler, PE, CCM, PMP

John was a great person to work with especially under stressful circumstances, as we were on the 38th parallel next to North Korea. He's not just dependable, you always get more help from him than you ask for. I couldn't have asked for a better co-worker.

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Credentials

  • Microsoft Certified: Azure Fundamentals
    Microsoft
    Feb, 2020
    - Nov, 2024
  • ITIL Foundation Level
    EXIN

Experience

  • Convergence Acceleration Solutions/CAS Group a Wipro Company
    • United States
    • Telecommunications
    • 1 - 100 Employee
    • Consultant
      • Jul 2021 - Present

  • Self-Employed
    • Texas
    • Technology Consultant
      • Jun 2017 - Present

  • Everi Holdings Inc.
    • United States
    • Gambling Facilities and Casinos
    • 700 & Above Employee
    • Director, Escalations & Release Management
      • Feb 2018 - Jun 2019

    • Program Manager, Service Operations
      • Jan 2016 - Feb 2018

    • Technical Escalation Manager
      • May 2013 - Jan 2016

  • Dell Technologies
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Service Delivery Manager
      • May 2004 - Aug 2012

      I was accountable for maintaining strong client relationships with major corporate accounts, in the roles of Technical Account Manager and Service Delivery Manager. I led all service events, collaborating with engineers, 3rd party vendors, and executives. I improved customer satisfaction achieving 98% by utilizing customer reviews, performance reports, service improvements, and initiatives targeting quality and process improvements. Other key contributions included delivery of over 30K laptops, consolidating data center operations, and executing physical to virtual server migrations. Show less

  • AMD
    • United States
    • Semiconductor Manufacturing
    • 700 & Above Employee
    • IT Support Supervisor
      • 2000 - 2004

    • Sr. Technical Analyst (IT)
      • 1998 - 2000

    • Facilities Desktop Support Technician
      • 1996 - 1998

  • US Army
    • United States
    • Armed Forces
    • 700 & Above Employee
    • Combat Engineer
      • 1993 - 1996

Education

  • The University of Texas at Austin
    Coursework Completed, Computer Science
    1990 - 1991
  • Keller High School
    High School Diploma
    1986 - 1990

Community

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