John Nickerson
TAC II Engineer at Global Data Systems- Claim this Profile
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Bio
Kevin Wood (LION)
In the many years, John worked with us he proved to be a valuable member of our team, initiating and implementing a wide range of projects in addition to his regular duties as system administrator. He consistently demonstrated inventiveness and motivation in all aspects of his work and was autonomous in his ability to bring useful ideas to life. Furthermore, John always paid attention to where technical improvements could be made and then took the initiative to design and implement these improvements. Besides his value as a highly skilled and motivated IT expert, John also consistently demonstrates personal qualities that are essential to the work environment. He is eager to succeed, brings a positive and professional attitude, and is always happy and able to provide assistance to others which has earned him excellent rapport with both his colleagues and clients. He would be an asset to any employer and I recommend him for any endeavor he should choose.
Kevin Wood (LION)
In the many years, John worked with us he proved to be a valuable member of our team, initiating and implementing a wide range of projects in addition to his regular duties as system administrator. He consistently demonstrated inventiveness and motivation in all aspects of his work and was autonomous in his ability to bring useful ideas to life. Furthermore, John always paid attention to where technical improvements could be made and then took the initiative to design and implement these improvements. Besides his value as a highly skilled and motivated IT expert, John also consistently demonstrates personal qualities that are essential to the work environment. He is eager to succeed, brings a positive and professional attitude, and is always happy and able to provide assistance to others which has earned him excellent rapport with both his colleagues and clients. He would be an asset to any employer and I recommend him for any endeavor he should choose.
Kevin Wood (LION)
In the many years, John worked with us he proved to be a valuable member of our team, initiating and implementing a wide range of projects in addition to his regular duties as system administrator. He consistently demonstrated inventiveness and motivation in all aspects of his work and was autonomous in his ability to bring useful ideas to life. Furthermore, John always paid attention to where technical improvements could be made and then took the initiative to design and implement these improvements. Besides his value as a highly skilled and motivated IT expert, John also consistently demonstrates personal qualities that are essential to the work environment. He is eager to succeed, brings a positive and professional attitude, and is always happy and able to provide assistance to others which has earned him excellent rapport with both his colleagues and clients. He would be an asset to any employer and I recommend him for any endeavor he should choose.
Kevin Wood (LION)
In the many years, John worked with us he proved to be a valuable member of our team, initiating and implementing a wide range of projects in addition to his regular duties as system administrator. He consistently demonstrated inventiveness and motivation in all aspects of his work and was autonomous in his ability to bring useful ideas to life. Furthermore, John always paid attention to where technical improvements could be made and then took the initiative to design and implement these improvements. Besides his value as a highly skilled and motivated IT expert, John also consistently demonstrates personal qualities that are essential to the work environment. He is eager to succeed, brings a positive and professional attitude, and is always happy and able to provide assistance to others which has earned him excellent rapport with both his colleagues and clients. He would be an asset to any employer and I recommend him for any endeavor he should choose.
Credentials
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MCSE
MicrosoftJun, 2002- Oct, 2024
Experience
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Global Data Systems
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United States
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Computer Networking Products
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1 - 100 Employee
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TAC II Engineer
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Feb 2023 - Present
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United Recovery Systems LP
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United States
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Financial Services
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1 - 100 Employee
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Network Administrator
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Aug 2000 - Feb 2023
Responsible for research, acquisition and configuration of all new network and server hardware systems. Responsible for design, maintenance, and expansion of company LAN supporting 1500 users. Responsible for design, implementation and maintenance of desktop and server deployments. Responsible for troubleshooting all server and network related incidents. Responsible for various network and systems documentation. Successfully managed HelpDesk Team for 1500 users in various location across the US. Responsible for analyzing HelpDesk metrics to improve performance and minimize downtime. Directed multiple successful business expansions and acquisitions in locations throughout the US. Spearheaded the opening of all remote offices including all aspects of vendor scheduling and relationships. Designed, configured and implemented distributed environments for networks using Extreme Networks hardware. Built and managed VLANs on Extreme Networks hardware in locations throughout the US. Performed routine troubleshooting on network and servers. Supervised configuration of local area network on Extreme Networks hardware. Delivered high level of support and maintenance to hardware, software and applications to maximize performance. Researched, recommended, configured and supported hardware and software for multiple departments. Provided troubleshooting and testing to support network. Determined and alleviated hardware, software and network issues. Handled network configurations and upgrades after hours to alleviate downtime and maintain smooth operations. Responsible for Windows Active Directory Domain Administration. Assisted in Windows Active Directory upgrades. Responsible for managing GPOs in Active Directory environment. Assisted in corporate Disaster Recovery planning and implementation. Successfully relocated Disaster Recovery location from Houston to Chicago. Show less
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United Recovery Systems LP
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United States
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Financial Services
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1 - 100 Employee
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Server Support Engineer
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Aug 1995 - Jun 2000
Responsible for user account maintenance. Installed, configured and distributed server-based applications. Installed, configured and deployed Novell and Windows NT 4.0 servers. Installed, terminated and tested CAT5/6 cabling. Installed and supported proprietary business applications. Disassembled HP servers to troubleshoot and resolve hardware issues. Replaced faulty server components in order to resolve hardware issues. Conducted routine maintenance on Windows Servers and systems. Installed software updates and vulnerability patches on servers. Conferred with vendors to obtain replacment hardware or software and escalate more complex concerns. Planned and executed multiple successful business expansions in Houston, Tx, Bryan, TX and Tulsa, OK. Assisted in successfully migrating 1500 users to Microsoft Active Directory from Novell environment. Supervised the installation of building security and badge access hardware and software. Show less
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United Recovery Systems LP
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United States
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Financial Services
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1 - 100 Employee
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Desktop Support Technician
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Aug 1990 - Jun 1995
Responsible for operating system and desktop software installation, PC upgrades and network troubleshooting. Configued new employee workstations consisting of hardware, software and peripheral devices in Windows environments. Disassembled computers systems to troubleshoot and resolve hardware issues. Replaced faulty computer components in order resolve hardware issues. Installed, terminated and tested coax cabling for arcnet network. Tracked hardware assets, ordered equipment to maintain accessible inventory of spare parts for desktops and servers. Resolved service requests by individually troubleshooting and addressing user issues. Installed and configured printers and scanners. Performed daily maintenance of computers systems to keep network processes fluid. Prioritized and fielded IT ticket requests, providing technical support, troubleshooting, and issue resolution to maintain peak system performance levels. Responded to assistance requests from users and directed individuals through basic troubleshooting tasks. Assisted end users with diagnostics to resolve issues. Consulted via phone to understand user problems, run through testing and ask probing questions to ascertain root causes. Wrote and maintained documentation for proprietary business software. Show less
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Education
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1990 - 1992
Houston Community College
Computer Programming/Programmer, General
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