Experience

Tibus

• United Kingdom
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Support Engineer

  • Mar 2015 - Present



Capita Managed IT Solutions

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Field/Installation Engineer

  • 2013 - 2014

  This job included a number of different responsibilities at different times. Initially as a field engineer the main responsibilities were; - To attend and repair/replace software and hardware faults within a set SLA. - Repairing or re-imaging client devices. - Providing information/advice/training to users. - Installing and configuring Cisco switches and wireless equipment. - Installing and configuring Dell Servers - Installing and configuring Meru WAPS - Troubleshooting time sensitive issues. - Providing excellent customer service to unhappy customers as part of a "firefighting" team. Show less



Jane Goodall Institute Chimp Eden

• Mbombela, South Africa

• IT Manager / Sanctuary Guide

  • Nov 2010 - Jul 2012

  As the sole IT focused employee for a small business I was responsible for all IT related functions. This included software installation, replacing hardware, replacing network infrastructure, maintaining connectivity in a remote location, providing training to staff, creating/updating/managing web content, creating a new website, digital marketing, SEO. This was a job which was challenging but rewarding and illustrates how adaptable I can be in the workplace. As the sole IT focused employee for a small business I was responsible for all IT related functions. This included software installation, replacing hardware, replacing network infrastructure, maintaining connectivity in a remote location, providing training to staff, creating/updating/managing web content, creating a new website, digital marketing, SEO. This was a job which was challenging but rewarding and illustrates how adaptable I can be in the workplace.