Experience

MidState Air Compressor, Inc

• Business Supplies & Equipment
• 1 - 100 Employee

• Service Writer

  • Jan 2018 - Present



Pharmaceutical Data Services, Hamden, CT

• Production Manager/Quality Control

  • May 1998 - Nov 2017

  Collaborated with programmers and clients to develop electronic reports for their salesforces Successfully scheduled workload to meet the expectations of numerous clients in a timely accurate manner Responsible for processing client data files through FoxPro and SQL programs Validated data and tested applications on the web, iPad, tablets, and other devices utilized by clients Participated in team meetings to enhance customer relationships Trained and supported six team members regarding the business process and meeting customer expectations Maintained quality control, while constantly seeking new ways to improve customer satisfaction Participated in both on and off site sales meetings with prospective customers Developed a detailed project tracking system to monitor customer projects from concept to completion



State of Connecticut Department of Children and Families High Meadows

• Childrens Service Worker

  • Aug 1984 - May 1998

  Counseled and advised residents individually on such matters as purpose of institutionalization, problems, progress in the unit and placement plans Participated in maintaining a therapeutic milieu by meeting psychological and physical needs of residents Taught residents in the unit self-support skills such as basic money management and daily living habits Escorted residents to destinations on and off grounds Supervised recreational activities for residents Composed reports of significant events in the unit such as runaways and accidents Attended staff meetings and training sessions to improve treatment and therapy skills Trained in DCF Crisis Intervention Techniques Certified by DCF to dispense medications to clients Performed duties of a Lead Children Service worker supervising four other staff members assigned to my team Temporarily assigned as a Rehabilitation Therapist to manage a work skills program for the clients Supervised in school time out room to help students regain composure and return to the classroom