John Morgan

Software Alchemist at InfernoRed Technology
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Scranton Area

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5.0

/5.0
/ Based on 2 ratings
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Peter Wagner

I worked with John a a demanding project, customizing a cloud based telephony application (Genesys PureCloud). I was impressed with John's technical knowledge and skills, as well as his common sense problem solving and work ethic. John would be a welcome addition to any technical team.

Darlene Thompson

I’ve had the privilege of working with John over the past year; he was on the development team at Adapt. The latest project that we have worked together on, we found that our client did not have a full idea of their scope of development. Working with the information provided, John found that he needed to dig deeper into their system and found a number of hidden requirements that needed to be included in our development effort. John is thorough in his development efforts, targeting a successful experience for the client. As a project manager, his communication and the detail that he provided enabled me to convey information to the client and identify steps for Change Orders. His communication to the clients is easy to follow, I was comfortable having John speak directly to the clients. In my experience, it’s not always a good idea to have a developer explain to a client what they need; they are challenged with translating the information to a dialogue that the client can understand. John is very good at translating to a non-technical audience. It was unfortunate that the recent acquisition of our organization required cuts, we were all very sorry to see that John was an individual that was impacted by the acquisition.

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Credentials

  • CaaS Certified Professional
    Genesys | Interactive Intelligence
    Sep, 2015
    - Nov, 2024
  • Interaction Center Handler Developer
    Genesys | Interactive Intelligence
    Jul, 2014
    - Nov, 2024
  • Purecloud Certified Professional
    Genesys | Interactive Intelligence

Experience

    • United States
    • Software Development
    • 1 - 100 Employee
    • Software Alchemist
      • Jan 2020 - Present

      ● Leveraged .NET Core (C#), SSIS, SSDT, and React to develop a custom PowerBI Embedded solution ● Developed ETL processes to allow multiple banks with different datasets to be viewed consistently ● Updated website to allow for new functionality on both front and backend ● Connected systems to Azure for configuration management and feature flags ● Leveraged .NET Core (C#), SSIS, SSDT, and React to develop a custom PowerBI Embedded solution ● Developed ETL processes to allow multiple banks with different datasets to be viewed consistently ● Updated website to allow for new functionality on both front and backend ● Connected systems to Azure for configuration management and feature flags

    • Consultant
      • May 2004 - Mar 2022

      • Consult with clients, leveraging technology to solve business problems • Web design and deployment • Troubleshoot and repair PBX and workstation issues • Design solutions to telecommunications and office issues • Train interns on best practices and change management • Manage Unix / Windows servers for e-mail, application, and web hosting • IT IS deployment for SMB clients • Transition internet facing applications to microservice architecture • Designed and deploy record management solutions Show less

    • Chemical Manufacturing
    • 100 - 200 Employee
    • Sr Developer / IT Programmer Analyst
      • Sep 2018 - Jan 2020

      ● Recommended and implemented current full stack development toolchain ● Recommended and implemented coding, change management standards/procedures ● Performed multiple roles in SDLC process, including business analysis, development, and project management ● Designed and developed integrations with manufacturing systems, with an accumulated savings of $1.4M/5years ● Migrate multiple applications from legacy technology to current toolchain, allowing for better supportability ● Recommended and implemented current full stack development toolchain ● Recommended and implemented coding, change management standards/procedures ● Performed multiple roles in SDLC process, including business analysis, development, and project management ● Designed and developed integrations with manufacturing systems, with an accumulated savings of $1.4M/5years ● Migrate multiple applications from legacy technology to current toolchain, allowing for better supportability

    • United States
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Developer
      • Jul 2017 - Aug 2018

      F/K/A Adapt Telephony• .NET / C# developer• SQL Server developer• Web chat developer• Node developer• Application architect• DevOps to support development needs.• Connect REST APIs across multiple SaaS, Cloud, and proprietary platforms to deeply integrate systems together.

    • Developer, Contact Center
      • Feb 2016 - Jun 2017

      • Exceed productivity targets for business unit• Design the right solution to business problems using various technologies• XSL / Javascript front end developer• SQL server developer• Crystal Reports developer• Nuance Speech recognition app developer• ININ / Genesys application developer.• Customer Experience consulting

    • United States
    • Utilities
    • 700 & Above Employee
    • Senior Analyst
      • Apr 2007 - Jan 2016

      • Telcom engineer • Vendor relationship manager • Perform system analysis and work with vendor(s) to identify and resolve defects in cloud infrastructure and applications. • Manage Small Initiatives / Requirement Discovery Specialist / Project Manager. • Partner with external clients to create new process and report requirements with excellent results. • Lead for $1.2M project which updated call center infrastructure. On time and budget. • Under the Operational Excellence initiative, identify and implement process improvements that exceed $50k / year labor avoidance. • Worked with Network Operations to implement a migration from MPLS-based internet SONET based network. • Subject matter expert for utility Load profiles, interfacing with NOAA for weather-related data, and troubleshooting exceptions • Trained and assisted business line with understanding SDLC. Provided 50% savings on project. • Identify hidden problems and suggest solutions that allow the call center to operate at peak efficiency. Show less

Education

  • Penn State University
    Bachelor of Information Science and Technology, software development and design
    2012 - 2017
  • Luzerne County Community College

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